Customer experience new phone system and change of phone numbers for U.S. customers

We would like to share an update to our Customer Experience options.

Maersk.com

With our focus on offering the easiest platform solutions, Maersk.com continues to offer the fastest options for you to obtain necessary information for your cargo and shipment.

From creating a new booking, amending your bill of lading, tracking your cargo or paying online - we cover all the necessary steps from origin to destination.

We've added some new features that you might not be aware of on our website. To discover more, please see attached links.

Phone capabilities

We continue to improve upon our hold times and as always look forward to interacting with you. On December 7th we will change providers and as such please find here-in the necessary details.

For our US Customers, 1-877-338-0165 will no longer be in use. You will be dialing 1-800-321-8807 to reach us.

We are excited to share a few of the below new features with the new phone system!

• During high call volumes, you can now secure your place in the call queue by requesting a call back.
• At the end of each call, we would appreciate you taking the opportunity to provide your valuable feedback by completing a brief customer survey.

To reach Maersk US, please dial 1-800-321-8807.

For your easy reference, below is the new call menu

• Press 1 to enter your Pin Code if you have one.
• Press 2 for Dry Cargo
  • Press 1 for Import
  • Press 2 for Export
• Press 3 for Refrigerated Cargo
  • Press 1 for Import
  • Press 2 for Export
• Press 4 for Special Projects and Logistics
  • Press 1 for Out of Gauge and Breakbulk
  • Press 2 for Special Projects and Logistics
• Press 5 for Finance
  • Press 1 for Demurrage and Detention
  • Press 2 for Disputes
  • Press 3 for Collections
• Press 6 for Inland Delivery
  • Press 1 for Canada
  • Press 2 for Refrigerated Cargo
  • Press 3 for Dry Cargo
  • Press 4 for Military
  • Press 5 for Maersk Domestic
• Press 7 for Multicarrier Delivery

Please note that all pin codes will remain the same when you call 1-800-321-8807 and you will be routed to your current primary agent.

Your partnership is important to us. Should you have any questions, please contact us via Live Chat at Maersk website or our Customer Experience Partners at 1-800-321-8807.