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If you see something wrong on your invoice, you can raise a dispute through MyFinance. Your dispute will be logged immediately, and the dispute team will help resolve your case swiftly.
- On the hub homepage, select MyFinance from the left task bar, or alternative go direct to MyFinance.
- In MyFinance, click on Open, Overdue, Paid, Credits tab.
- Select single or multiple invoices with same dispute reason.
- Once selected the sticky panel will appear, click on the icon to dispute.
- Select one of the following reasons for your dispute:
- Incorrect Rate
- Already Paid
- Incorrect Payer
- Missing Information
Please provide proof for your dispute by attaching any supporting evidence.
In case you choose Incorrect Payer we will guide you to the edit payment details from the shipment binder. This will be processed within a few hours and your invoices will either be amended, cancelled or a new invoice will be generated.
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線上諮詢
線上註冊與我們的支持團隊成員交談並立即獲得答案。
個案管理
我們的客服專員會盡快處理您的個案。
相關常見問題
How can I amend my payer details or terms? How can I change my customer details? How can I check when my payment is not updated online? How can I requests a refund or credit? How can I update a Payer rule? How can I update an Export Demurrage or Detention Payer rule? How can I update an Export Payer rule? How can I update an Import Demurrage or Detention Payer rule? How can I update an Import Payer rule? How can I update an existing export demurrage or detention Payer rule? How can I update an existing import demurrage or detention Payer rule?Maersk.com 新使用者？
尋找與我們一起開始您的物流旅程所需的一切。
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線上聊天
線上註冊可以與我們的客服團隊成員通聯，並在辦公時間內獲得立即答复。
業務諮詢
請聯絡我們，我們會在隨後兩天內予以回复。