A customs broker, sometimes referred to as a customs agent or a customs services provider, is a company contracted to make sure the customs declaration is correct, duties and taxes are provided accurately, and payment is received so that goods can transit across borders smoothly and without disruption.

On top of this, a specialised customs service provider or a strategic customs partner should also be able to provide a centralised customs solution and offer strategic consultancy and advisory services. This can help your company to continuously improve its customs operations and influence your strategic direction.