What if my shipment needs to stay in the hub port for a shorter or longer period than the agreed Free time?

If you decide to load your shipment from the hub port earlier than planned, you can do that up to 72 hours before the estimated time of arrival (ETA) to the hub port of the new selected vessel. If you wish to stay longer in the hub, you can purchase additional periods of 1 week at the rate specified in your agreement. Only you’ll need to send a request to your Maersk customer care business partner/service agent no later than 72 hours before the estimated time of departure (ETD) of the initially planned vessel from the hub port.

Learn more about Flex Hub.

Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams

Chat with us

Contact us and we will respond within the next two working days

Case management

Contact us and we will respond within the next two working days.

New to Maersk.com?

Step by step guides to get started using our digital services.

Reach out to us

Chat Online

Chat online

Register online to chat with a member of our support team and get immediate answers during official office hours.
Email US

Sales enquiries

Contact us and we will respond within the next two working days.
Local Information

Find your local office