Why is data missing from the graph or not up-to-date on the GPS map in Captain Peter?
There are valid reasons for data not being immediately available in Captain Peter:
- Container is not equipped with a transmitting device (2% of our reefer fleet is not RCM-enabled)
- Container is onboard a vessel without satelitte connectivity (e.g. partner vessel or charter vessel)
- Container is not plugged into a power source and/or not turned on
All customers who have purchased the Premium or Integrated package will have the option to request the support team for a manual datalog retrieval if no data is available upon journey completion. Please note this can take time as it needs to be coordinated with resources on ground.
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