I have questions or concerns about the data I see in the Captain Peter graph or the notifications I have received - who should I reach out to?
Please rest assured that our operations teams and vessel crews have access to the same information via our Remote Container Management system and will try to take action on any open alarms causing temperature deviations.
The Captain Peter support team can answer basic questions related to the data and product features while more detailed questions related to data interpretation and reefer functionality may be forwarded on to our global network of Reefer Specialists for further review and feedback.
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Related FAQs
Can I be notified of the Gate-in of my shipment? Can I get a live demo of Captain Peter? Can I manage all my subscriptions to be proactively addressed by Maersk? Can I purchase the single Captain Peter datalog download for a single shipment? Can I receive container milestones via emails? Can I track my air cargo? Can I view the live position of my reefer in Captain Peter? How can I log in to Captain Peter? How can I set up personalized notifications in Captain Peter? How do I purchase one of the paid Captain Peter packages? How up-to-date is the data on the graphs in Captain Peter? I have purchased the Captain Peter Integrated package, how do I start integration with the API?New to Maersk.com?
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