Arrival notice is a document issued by Maersk to the import parties (e.g. Consignee, First Notify) 24-96 hrs prior to vessel arrival. This document provides details on the shipment such as vessel/voyage number, party details, cargo/container details, estimated arrival date time at the discharge location and in some cases outstanding charges. This information can be used by the consignee to plan for cargo release i.e. arranging customs clearance, requesting for a delivery order, clearing outstanding charges, and planning haulage.

  1. Arrival notice can be accessed in one of two ways.
    • Email notification on subscription sign up
    • Click Account  located at the top right corner of the home page and Login. You will land on “Welcome to your Hub” page.
    • Enter your shipment number and click on the track button.
    • This will open the Shipment Binder page which shows all details on a shipment.
    • Here under the Documents tab you will notice a link to the arrival notice document.
    • Please note the link to download the arrival notice document will typically be available 24-96 hrs prior to vessel arrival.
    • The following shipment parties can access this document
      • Consignee
      • First notify party
      • Additional notify party
  3. Email notification – is another mode to get hold of the arrival notice. To create a subscription follow the below steps.
    • Click Account  located at the top right corner of the home page and Login.
    • Click on Profile Profile located at the top right corner of the page and click on Notifications.
    • Click Create new notification and select Arrival notice option.
    • Choose your settings
      • Origin and destination of the shipment.
      • Identify the role the party will have on the shipment.
    • Submit your request to register the subscription. This completes the request process.
    • You have the option to register multiple such subscription requests for arrival notice.
    • Closer to vessel arrival time if your subscription request matches with the shipment, then Maersk will automatically send you an email with the arrival notice document as a PDF attachment.

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