What do I do if I already have a booking to the Port of Iskenderun?
We will unfortunately not be able to deliver cargo currently on the water bound for the Port of Iskenderun as its intended final destination. We will instead be holding containers in designated nearby ports and hubs for three weeks from today (Wednesday 8 February) at no extra cost while we plan next steps and final deliveries.
If you have cargo currently underway for the Port of Iskenderun, or containers gated-in full at the first loading port bound for Iskenderun, we can also trigger a Change of Destination (COD) arrangement to any other port in Turkey (TRMER, TRIZM, TRKOR, TRAMB) free of charge. This includes re-stowage, operational and admin fees. COD in this instance will be initiated by Maersk.
Should you wish to divert cargo to a port away from Turkey, COD admin fees will also be waived. However, customers will be liable for re-stowage and extra shifting costs, plus the ocean freight difference of the new destination. COD in this instance will be initiated by the customer moving away from Turkey.
If the final delivery decision will take longer than the assigned three-week window, then further options will need to be discussed. Please reach out to your customer service agent for more information and to better understand the contingencies. Acceptance of COD is subject to operational feasibility and capacity constraints.
FAQ connexes
How do I contact Maersk if I have questions about my cargo? Is Maersk still accepting new bookings to the Port of Iskenderun? What relief packages are available for affected customers? When will the Port of Iskenderun be operating normally again? What are my options if my cargo is safe and ready for transport from Iskenderun? What should I do if my cargo at Iskenderun is damaged? What is the current security situation for my cargo at Iskenderun? What damage has been done to the Port of Iskenderun? What impact has the earthquake had on Maersk operations in Turkey/Syria?New to Maersk.com?
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