How to book and claim

How to book Cargo Care

You can have Cargo Care included in your contractual agreement before booking.
The prices for contractual booking are listed below:

Choose from one of our four dry packages to ensure your cargo is protected.

Tier (USD)	Package type	Price (USD)
Tier (USD) 0 – 75,000	Package type Cargo Care – Dry – Bronze	Price (USD) 62
Tier (USD) 75,001 – 125,000	Package type Cargo Care – Dry – Silver	Price (USD) 86
Tier (USD) 125,001 – 250,000	Package type Cargo Care – Dry – Gold	Price (USD) 188
Tier (USD) 250,001 – 400,000	Package type Cargo Care – Dry – Platinum	Price (USD) 268

Deductible (for each and every loss) across all package types - USD 300 or 5% of loss amount, whichever is higher.

Choose from one of our four cool packages to ensure your cargo is protected.

Insured value (USD)	Package type	Price (USD)
Insured value (USD) 0 – 75,000	Package type Cargo Care – Cool – Bronze	Price (USD) 74
Insured value (USD) 75,001 – 125,000	Package type Cargo Care – Cool – Silver	Price (USD) 176
Insured value (USD) 125,001 – 250,000	Package type Cargo Care – Cool – Gold	Price (USD) 389
Insured value (USD) 250,001 – 400,000	Package type Cargo Care – Cool – Platinum	Price (USD) 579

Deductible (for each and every loss) across all package types - USD 1000 or 10% of loss amount, whichever is higher.

Includes Aircraft, Watercraft Vehicles and Personal Effects/Household Goods.

Insured value (USD)	Package type	Price (USD)
Insured value (USD) 0 – 75,000	Package type Cargo Care – Property – Bronze	Price (USD) 275
Insured value (USD) 75,001 – 125,000	Package type Cargo Care – Property – Silver	Price (USD) 450

Deductible (for each and every loss) across all package types - USD 1000 or 10% of loss amount, whichever is higher.

Available: For Maersk Ocean shipments for customers based in GCA only.
Click here to read the terms and conditions.

How to submit a claim?

Please inform us immediately if you find your cargo is damaged or lost by following the steps below:

Fill out the claim form and send the first notification of loss
Download and fill up the claim form. Send the completed claim form to cargocareclaims@maersk.com with your Bill of Lading (BL) or shipment number.

Download the claim form

Gather your documents
Please use the checklist in the claim form to ensure all the documentation is in order before submitting the claim. We can only process the claim once all the required documents are received.

Receive an answer
We will notify you once our team has received all the necessary documents to assess your claim.

Looking for more details?

Talk to a Maersk Sales Representative to include Maersk Cargo Care in your future bookings.

Contact us