Get live support
Our Live Help Agents are here to provide technical assistance on any issues you might have within:
- Online Registration
- User Name and Password
- Container tracking
- Vessel and schedule information
- Website errors
If you have queries related to your shipments, then please log into our website to chat with our online customer service team.
You can choose between English, Chinese or Spanish speaking Help Agents. It usually takes seconds for a Live Help Agent to respond to a chat request, although it can take longer if we are busy. Once you are connected, the Live Help Agent will help to resolve your issue to the best of their ability.
You can save your chat history directly from the pop-up window for future reference.
How to get the live support
- Click Support in the top menu to access our support page.
- On the support page, select Contact us and click Start chat.
- A Live Help Agent will then respond via the pop-up chat window. Explain the issue, and the Help Agent will help you to resolve it.