If a booking made with a locked rate is cancelled, how does it affect the 20 FFE limit?

If a booking is cancelled while the lock rate is still valid, the number of cancelled FFEs will be added back to the 20 FFE limit.

If your cancellation request is rejected, the FFEs will be deducted from the 20 FFE limit.

If the cancellation is made after the lock rate has expired, the lock rate can no longer be used for bookings.

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