Once you're logged in, requesting an Import container release is simple. Just follow the steps below to ensure everything is in place for a smooth release.

1. On the hub homepage, enter your shipment number in the search field and click View Details
2. On the right side, check the Bill of Lading section — the following four items must be green:
• Waybill Issued
• Import Manifest Submitted to Customs
• Prepaid Charges: Payment Completed
• Collect Charges: Payment Completed
3. Once all are green, click Request Delivery Order.
4. Review your shipment details (origin, destination, number of containers) and select the containers you wish to include.
5. Select I will pick up my cargo for merchant haulage.
6. Decide whether to release to: A Badge (3-digit alphanumeric code), or a Haulier.
7. Enter your badge code and collection date/time (e.g., 4th June @ 07:00).
8. Your return details will be automatically pre-filled based on the terminal but can be amended.
9. Review the charges and payers - option to select Import Demurrage & Detention payer if free time is exceeded.
10. Add a Reference number if needed (optional).
11. On the final Review tab, check details and add one more email recipient if needed.
12. Accept Terms & Conditions and click Submit.
13. Once confirmed, we will issue a confirmation and your delivery order will be processed.