How to get access to and make use of the Shipment Binder?

The Shipment Binder contains all the information you need about a shipment, including any tasks that still need to be completed. If you want to take any actions on a shipment – such as change the shipment details or submit or amend the Shipping Instruction or VGM (Verified Gross Mass) – this is the place to do it.

  1. Click Account App Store located at the top right corner of the home page and Login.
  2. Click on Manage in the top menu and select Shipment Overview or use Track shipments to search for a shipment. When you have found the relevant shipment, click on it to access the Shipment Binder to track shipments or to search for a shipment.
  3. Now you can select:
    • Overview – to see an overview of the shipments details
    • Documents – to see the shipment documentation
    • Containers – to see an overview of the containers within a shipment
    • Pricing – to see prices and payment information
    • Log – to see a list of actions taken regarding the shipment
    • Additional Services - to see a list of Value Added Services that are available
  4. To make amendments to the booking or submit documents, select the Overview tab. From here you can:
    • Amend your booking/shipment details
    • Cancel bookings
    • Submit documents, including the Verified Gross Mass (VGM)
    • Duplicate an existing booking
    • Import delivery orders

    Information in the Shipment Binder includes:

    • A transport plan, with ports, vessels, arrival/departure times, etc.
    • Tracking information for individual containers
    • A link to all documents, including the Bill of Lading and Arrival Notice
    • A log of all interactions related to the shipment

    All information in the Shipment Binder reflects the information in our systems and is fully up to date.

Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams

Chat with us

Contact us and we will respond within the next two working days

Case management

Contact us and we will respond within the next two working days.

New to

Step by step guides to get started using our digital services.

Reach out to us

Chat Online

Chat online

Register online to chat with a member of our support team and get immediate answers during official office hours.
Email US

Sales enquiries

Contact us and we will respond within the next two working days.
Local Information

Find your local office