Customer Implementation Lead

Opportunity

Leads new customer implementations for accounts owned in the area with a medium complexity level, geographical scope, business scale and impact, bridging the sales and operational activities, to ensure smooth transition of new or additional business into the organization.

We Offer

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key Responsibilities

Accountabilities

• Customer experience during implementation process (sales award to stable operation) for new business in the area.
• Consult about commercial pursuits in the area

Responsibilities

For all new business owned in the area (excl new global accounts):

Project Management

• Drive the overall implementation project plan across all geographies and ensure delivery of all functions, including operations, IT, HR and finance.
• Risk management and stakeholder management.

Client Relationship Management

• Establish, maintain and develop strong relationships with new clients at strategic and operational levels.
• Lead the client through the on-boarding process and act as the clients’ centre of gravity on implementations and issue resolution.
• Strictly manage scope with clients and ensure solution implemented stays in line with the solution sold.

Operational Engagement

• Ensure infrastructure for new client solutions is in place including: recruitment and training, SOPs, IOPs, IT & EDI integration, client and vendor training, and KPI reporting.
• Ensure operations are optimized and products are delivered under the highest service quality possible.

Commercial Engagement

• Contribute to securing new business wins by actively engaging in the sales process and presenting the implementation methodology.

We are looking for

• Bachelor’s degree in Logistics or Supply Chain Management, other fields are also welcome
• At least 7-10 years of experience in Logistics or Supply Chain Management with experience at manager level
• Experience and certification in project management would be a plus
• Fluent in English both written and verbal communication
• Result Oriented
• Proactive mind-set
• Customer centricity
• Stakeholder management
• Commercial engagement at management level
• Be able to understand EDI development and/or customer operation/system
• Excellent communication and presentation skills