Raising disputes

If you want to dispute a payment or invoice, you can do so quickly and securely through MyFinance. Your dispute will be logged immediately, and our Dispute team will resolve it as soon as they can.

How to raise a dispute

  1. Click Account App Store located at the top right corner of the home page and Login.
  2. Click Manage in the top menu and click Go to MyFinance in the drop-down.
  3. In MyFinance, click on Open Invoices tab.
  4. In Open Invoices tab, you will get an overview of your invoices.
  5. You can dispute an invoice by clicking on the Notepad icon.
  6. If you want to dispute more than one invoice, select invoices, and click Mass Dispute button at the bottom of invoice table.
  7. Dispute form will open, select dispute reason from drop down.
  8. Fill in mandatory details and click on Submit.

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