In case of a claim, which documents will be required to submit the claim?
To speed up the processing of your claim, please provide the following documentation, if available:
- Commercial invoice
- Photographs of damage
- Bill of Lading/CMR Note/Waybill
- Packing list
- Freight invoice
- Letter of Protest
Related FAQsAm I assured full value recovery by Maersk? Are my goods only covered for the sea voyage? As a customer shipping dry commodities, I would like to know what kind of risks are covered by the insurance? Can I buy cargo insurance as a private individual shipping personal effects? Can I buy cargo insurance for any commodity? Can I buy insurance for cargo from and to all locations globally? Do I have to file a claim within a certain time period of my cargo delivery? Do I need to fill a special form to purchase the cargo insurance? Does Maersk Cargo Insurance provided by Zurich Insurance only cover cargo, or does it also cover potential damages to the containers? How can I change the cargo value, cargo description, and origin and destination in my insurance policy schedule? How do I determine how much I should insure my goods for? How do I file a claim?
New to Maersk.com?
Step by step guides to get started using our digital services.