What if I cannot see my invoices in MyFinance?

MyFinance interacts directly with our internal SAP platform, meaning that you will see an up-to-date view of all invoices that are visible to Maersk. If you cannot find your invoice on MyFinance, this may be for one of these three reasons:

  • Your invoice has not yet been generated. Please wait as per ETA/ETD of vessel/voyage, or contact your finance representative in case of delays.
  • You are trying to access an invoice that has been generated under a different customer code. To access this invoice, please log into the appropriate MyFinance account, or alternatively, reach out to our Live Help team to have your accounts linked.
  • The invoice was cancelled, but the country in question does not show that this happened. Reach out to your local finance contact within Maersk in this case.

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