Maersk Flow

Maersk Flow is a digital supply chain solution that provides advanced visibility and control to logistics and supply chain professionals managing cargo from origin to destination. Before beginning its development, we spoke to over a hundred mid-sized customers to understand their challenges. Lack of time, scattered supply chains, manual handling of information, lack of visibility, and the inability to measure performance stood out as some of the biggest stumbling blocks.

Maersk Flow addresses all of the above issues so that our customers can achieve a resilient setup with the help of clear visibility and better control.

Maersk Flow provides you with all the tools you need to take control of your supply chain. Find the information, milestones and alerts you need, reduce manual work, automate processes and monitor performance on an easy-to-use digital platform.

With Maersk Flow, you can collaborate with your supply chain partners in an environment that provides appropriate access to relevant stakeholders. A workflow solution that allows you to manage tasks and performance related to purchase orders, shipper activities, carrier bookings status and documentation.

• Visibility and automated workflow make sure that you always have the latest picture of your supply chain.
• Disruptions and challenges are also immediately brought to your attention so you and your team can tackle critical tasks first and improve the reliability of your supply chain’s delivery.

Maersk Flow helps you work smarter. No more searching in multiple locations, no more needless double work, no more avoidable mistakes. With activity tracking, you no longer need to search for information on carrier websites: everything you need stays in one place. Maersk Flow can help you validate information inputs and automated form submission (eSI, VGM) to reduce workload and avoid mistakes. Additionally, digital document-sharing minimizes lengthy email conversations due to lack of status visibility.

Maersk Flow helps you learn from the past. You can easily access past performance data to take the right action in the future, while our activity-tracking and visibility features help you monitor your day-to-day operations.

Maersk Flow is a browser-based platform. All you need is a computer, a popular web browser, and an internet connection. Maersk Flow covers a service scope that begins at purchase order upload and finalizes at delivery at destination.

Access to the Maersk Flow platform includes access to our purchase order, booking, shipment and document management functionalities, as well as reporting and visibility over present status and past performance data. Maersk Flow is a multicarrier platform. This means that you can use it to manage your shipments with any carrier. Maersk Flow is continuously evolving; we are always working on adding new functionalities and services to the platform.

The Maersk Flow platform helps you manage all ocean shipments, from any carrier and freight forwarder.

Shipment bookings are managed entirely through the Maersk Flow platform. In Maersk Flow, you can place your bookings, see booking status and updated milestones, and manage your Bills of Lading and documentation.

No, rates are not a required piece of information for making your carrier or freight forwarder booking through Maersk Flow. In order to make a booking you only need to provide us with the carrier name and contract number.

The Maersk Flow customer service team will have access to your information on the platform in order to assist you in case of exceptions or disruptions to your supply chain. If you are a Maersk ocean customer, the ocean customer service team and your sales representative will not have access to any information you share on Maersk Flow unless you explicitly give permission. The product is entirely carrier-neutral, and we maintain a clear distinction between the nature of information shared between teams.

We comply with international and Maersk corporate security and compliance standards and commit to the safety and protection of our customers’ information. The information provided is used solely to perform the services contracted and will be retrievable for up to 10 years for your tax purposes.

Maersk Flow security and compliance protocols are available to customers on request.

Currently, Maersk Flow does not support email or phone notifications. However, events and bookings status are visible on the platform at all times.

Maersk Flow does not require EDI or API integration.

Users can download their information from the platform and access past and current performance data at any point in time, using the reporting functionality.

All users will receive training and support as part of the standard implementation process.

You can use the “Contact us” form to share your contact details with us, and we will get in touch with you.

Yes. Maersk Flow is available to customers in all geographies.

For more information, you can visit us on Maersk.com/MaerskFlow or contact your Maersk sales representative or talk to the Maersk Flow global team.

You can request a demo of the platform here.