- Rapid urbanisation, one million people entering the workforce monthly and 40 million people joining the middle class annually.
- For India’s economy to keep up with its vast and swiftly changing demography, pundits agree that the annual GDP growth rate must increase to 8–9%.
Maersk employees in India
- Making up 19% of the total workforce, Indian nationals outnumber any other nationality in the Group.
“It’s a big challenge to motivate extremely capable female employees to aspire to the next level. They have a lot of personal responsibilities, so it’s natural to get comfortable in a position and easy to lose the spark,” says Kinjal Pande, Head of Ocean Product for India, Bangladesh and Sri Lanka at Damco.
Kinjal Pande adds personal experience to the fact that only 5% of working females in India, according to the World Economic Forum Gender Gap, have made it to senior leadership positions, compared to the global average of 20%.
For her it is important to create an encouraging environment where her ambitious and capable female team members have the opportunity to prosper.
“My role as a leader is to keep their ambitions alive with the right set of growth opportunities,” Kinjal Pande says.
160 different nationalities
The Maersk Group is made up of more than 160 different nationalities from all over the world. Making up 19% of the workforce, Indian nationals easily outnumber any other nationality in the organisation.
The Maersk employees work in the Global Service Centres, Maersk’s shared service centres in Chennai, Pune or Mumbai; at the port in Pipavav or the terminal in Mumbai; for Svitzer in Mumbai; for Maersk Training in Chennai; for Maersk Line, Safmarine or APM Terminals Inland Service at the headquarters in Mumbai; or close to customers throughout the country.
That is if the employees have not been expatriated to a Maersk entity in another country, anywhere around the globe.
Another Indian Maersk employee is Trishna Mishra, Head of Operations Cost Recovery at Maersk Line India. For her, leadership is more diverse, and her responsibilities include the recovery aspect of terminal cost and inland cost, roughly USD 185 million a year. A total of 80% of operations are executed by external vendors.
“I can only deliver to the customers if I receive the right level of service delivery from the vendors. So we need to manage their performance and even partner with them in order to maintain market share and deliver on profitability,” she says.
Since Trishna Mishra took the position in 2011, the margin of this part of the business has risen from 7% to 17%, corresponding to a USD 12 million increase.
Focus on Indian conglomerates
Ruchika Kuthari is Channel Head of Emerging Stars at Maersk Line India. Emerging Stars are huge Indian conglomerate businesses that have been identified to have the potential to do much more business with Maersk Line. These include the Tata Group, the Mahindra Group and the Aditya Birla Group; huge Indian companies that within the past 20 years have had a tremendous growth in the global markets.