We are gradually closing down Safmarine.com
As we integrate our Safmarine brand into Maersk, we are migrating the way we work from Safmarine.com to Maersk.com, so that you can book, track, and manage all your future shipments through Maersk.com. We are working hard to ensure that these changes have minimal impact on your business with us, but in some cases that is not possible.
Below is a list of the changes, how they might impact you, and any action that you may need to take:
Access to Maersk.com
You can now login to Maersk.com with your existing Safmarine username and password. You can find the steps to do that here.
Quote and Spot Booking
As of 31st October, you will no longer be able to receive a quote nor book on Spot through Safmarine.com. For quote and Spot bookings, please go to Maersk.com and login using your Safmarine username and password.
Payer Standing Instruction
All your current Payer Standing Instruction have been migrated from the Safmarine.com website and can be reviewed on maersk.com. Click here to access our Payer Standing Instructions.
Web and Print Agreements
Our customer service partners and sales representatives will communicate with you directly with regards to signing new Maersk web/print agreements and issuing Maersk Bill Paper. If you have questions about this, kindly reach out to your local customer service representative.
Unfortunately, we are unable to move your notification preferences on the Safmarine portal to the Maersk.com portal. Once you have registered and gained access to Maersk.com, you will need to set your notifications up again. Click here for a guide on setting up notifications.
Unfortunately, we are unable to move your favourite addresses preferences on the Safmarine portal to the Maersk.com portal. Once you have registered and gained access to Maersk.com, you will need to set your favourite addresses up again.
Safmarine Mobile App
As of November 15th, the Safmarine mobile app will close and you will no longer be able to use it to make and manage your bookings with us. Instead, you can download and use the Maersk app. Click here to download the Maersk app for iOS and Android. We are here to ensure this transition is smooth for you and your business.
If you have any questions or concerns, please don’t hesitate to reach out to our customer service team.