Guide to our website

We continuously update our functionality on our Website for you, so you get faster and better service from us.

July 2018

BOOKING CONFIRMATION IN SHIPMENT BINDER

Booking confirmation will now be accessible and downloadable in the Shipment Binder by customers themselves.

WHAT THIS MEANS FOR YOU

You will able to find your booking confirmation in case you do not receive it or if you lose the email with your booking confirmation, thus saving you time as you don´t have to request it again.

WHAT YOU NEED TO DO DIFFERENT

Please access your Shipment Binder on our website where you can download your booking confirmation in case you need it.

June 2018

DEADLINES NOW AVAILABLE IN OUR WEBSITE

To date, we have introduced the four most relevant commercial deadlines for our customers. When you make transactions on our self-service portal, you can find deadlines for: Shipping Instructions, Advanced Shipping Instructions, CY cut off, and VGM cut off.

WHAT THIS MEANS FOR YOU

Get 24/7 access to the most relevant deadlines online

This will enable you to access the relevant deadlines online, any time, and reduces the number of phone calls and emails when you request this information.

WHAT YOU NEED TO DO DIFFERENTLY

Access Maersk.com and look up relevant deadlines on schedules, booking, pending tasks and shipment binder

Find these details on Maersk.com and other relevant deadlines for a specific vsl/voy – these will be displayed for you on the booking and shipping instructions screen.

EASIER TO AVOID INVOICING ISSUES

It is now easier to find, amend, select, verify and create a payer to avoid issues on your invoice

WHAT THIS MEANS FOR YOU

You will able to amend online payer and payment terms prior to invoicing, better identify and select the proper payer party as address and code will now be displayed.

You will be able to create a new payer in a structured manner removing any ambiguity that could have led to dispute and will be reminded in the “Verify Copy” screen or when you change information on the Verify Copy to check your payer thus avoiding incorrect information on your invoice.

You will be able to confirm your verify copy including payer and payment term with a click of a button

WHAT YOU NEED TO DO DIFFERENT

You should review and amend online the information on your shipment to ensure the proper information on your invoice.

Please select the right payer using all information displayed on screen (Code, Name and full address).

If the Payer which you are looking for is not available in the drop down then you can provide the details by using ‘Add New’ option.

Please enter new payer information in the most precise way possible in our new screen to ensure the best data quality possible, and check the payer information when prompted to correct any mistake that may be present in our data

Then confirm your verify copy including payer and payment term

May 2018

MAY

NAMED ACCOUNT CUSTOMER FIELD

We have introduced a Named Account Customer field on our website to gather information while you place a booking request.

WHAT THIS MEANS FOR YOU

This will enable you to precisely select your Named Account Customer while placing booking request and help to invoice you correctly as per the contracted rate for your Named Account business.

WHAT YOU NEED TO DO DIFFERENT

You need to select the Named Account Customer which will be provided in the drop down.

If the Named Account Customer which you are looking for is not available in the drop down then you can provide the details by using ‘Add New’ option

If you do not want to use Named Account Contract then you need to select ‘I don’t want to use NAC’ option.

At all times please provide the Price Owner who is a contract owner or an affiliate to the contract.

MASTER BL FLAG NOW AVAILABLE IN MAERSK.COM

We have introduced a flag, so NVOCCs can indicate if their BL must be transmitted to customs as a master BL or not

WHAT THIS MEANS FOR YOU

It is now easier to indicate if the BL needs to be transmitted to customs as Master. This will enable you to precisely indicate if your BL is a Master BL and h help us to submit customs manifests for your shipments correctly.

WHAT YOU NEED TO DO DIFFERENT

Use the flag to indicate your document is a Master BL. When submitting your shipping instructions, under the additional references field, select Master BL: Yes

April 2018

FIND, AMEND, SELECT, VERIFY AND CREATE A PAYER

We have improved our website to make it easier to find, amend, select, verify and create a payer to avoid issues on your invoice 

WHAT THIS MEANS FOR YOU

You will able to amend online payer and payment terms prior to invoicing

You will be able to better identify and select the proper payer party as address and code will now be displayed

You will be able to create a new payer in a structured manner removing any ambiguity that could have led to dispute

You will be reminded in the “Verify Copy” screen or when you change information on the Verify Copy to check your payer thus avoiding incorrect information on your invoice

WHAT YOU NEED TO DO DIFFERENT

You should review and amend online the information on your shipment to ensure the proper information on your invoice

You need to select the right payer using all information displayed on screen (Code, Name and full address)

If the Payer which you are looking for is not available in the drop down then you can provide the details by using ‘Add New’ option

Enter new payer information in the most precise way possible in our new screen to ensure the best data quality possible

Check the payer information when prompted to correct any mistake that may be present in our data

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