25th July Global Update

Published by Comms on 25 July 2017

Dear customer,

We hope your workweek is off to a great start. As we continue our last sprint toward full recovery, we would like to share the final global update on some of the items that are of interest to you; going forward, these updates will be handled by your local Maersk Line team because, while all global applications are up and running, there are some local variances. This ensures you get frequent regional information that is relevant to your business.

When we reflect on the activities of the last four weeks, we have conducted extensive work on our IT infrastructure. Concurrently, we have worked hard to clear the backlog and make sure the impact on your business has been as minimal as possible. During this process, our local teams have been required to handle lots of manual work, and everyone is looking forward to returning to servicing your business in a seamless and efficient manner. We thank you once again for your patience and support.

With that, let us get to today’s updates:

Online Quote
We are pleased to announce that the quote request form for short-term rates is now back online – available globally. This means we will once again be able to give you quick and relevant shipping rates online. You can submit your quote request here: https://my.maerskline.com/onlinequote/. We strive to provide you with a rate within just a few hours, but also anticipate that the increased number of requests this week might result in slightly longer response times.

We know that some of you have asked for spot quotes over the last few weeks. We want to make sure that you get the most relevant and latest rate offering at hand, which means we have opted to focus on your new requests coming in through the online form. We hope you will resubmit your quote request and look forward to supporting your business. Our short-term rate sheets and long term contracting are running normally as previously advised.

Submission of Advanced Manifest
We can confirm that we are in full compliance with both U.S. and EU regulations related to Advanced Manifest process. It is of great importance that Shipping Instructions are submitted in due time in order to comply with Advanced Manifest deadlines. Submission deadlines will be listed on your Booking Confirmation as usual.

General global status
The majority of our global applications is back up and running which enables us to execute the processes to move your cargo. We are open for all your quotations. Our website is working with all functionalities; we are handling bookings through the various normal channels and processing shipping instructions, including advanced manifest submissions to relevant authorities.

Our import releases and inland deliveries are also flowing, although we acknowledge we still have some challenges in certain locations due to manual processing and capacity restrictions. Lastly, we are issuing invoices online but still have a few remaining items to progress on local invoicing applications which we continue to work on over the next period.

As we clear the last parts of the backlog and serve your new business, we acknowledge that you may still encounter some data quality inconsistencies and delays in response times in some locations. We assure you that we are fully committed to returning to our normal standards as soon as possible.

We understand that this journey has been inconvenient and sometimes frustrating for you and we would like to thank you once again for your patience and trust in us. The kind gestures that many of you have offered our local teams – ranging from offering office space and laptops, to sending cakes and encouraging words – are truly humbling and we sincerely appreciate all the support.

Thank you
The Maersk team

Category: Advisories