New solutions for a new age

Introducing our new phone line to keep you connected.

Keeping you connected

At Maersk, your needs always come first. That’s why we’re continuously trying to improve our customer service and tools, aiming to simplify the way you do business with us. Our new phone solution is a one-stop solution to help you stay in touch with us.

What's new for you?

While reaching to us, you can now take advantage of the new features of our phone solution. You can use the new manual selection to contact a certain department. You might also receive a personal pin code that will help you get forwarded to the relevant Maersk agent. Please check the new phone solution advisory sent to you by your Maersk agent to find out about the launch date and personal pin code (if applicable).

Cloud Telephony project

What are the benefits of the one-stop solution?

Manual selection

Manual selection

With our new manual selection menu, you can quickly connect with our agents who can help you solve your issues.

Indivisual pin code

Individual pin code

Individual pin codes help you save time and receive faster solutions to your issues. Just type in the 4-digit pin code given by your Maersk agent while calling our phone number and you’ll be directly connected to the right person.

Call back option

Call-back option

If your Maersk agent is on another call or is currently unavailable, you have the option to request a call back. This will initiate an automatic call back as soon as your agent is available.

back up team

Back-up team

If you have a question which does not require the assistance of your assigned Maersk agent, you can choose to get connected to a back-up team instead. They will help you with all the information you need right away.

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Immediate feedback

Our new phone solution allows you to rate our service after every call. You can also give us valuable feedback after a call. To do this, simply stay on the line after the call and you will be directed to our post-call survey. This will help us steadily improve our service.

We hope that you take advantage of our new Phone Solution and that it helps simplify the way you communicate with us.

If you have any further questions, please reach out to your assigned Maersk agent.