New solutions for a new age

Introducing our new direct phone line to keep you connected.

Keeping you connected

At Maersk, your needs always come first. That’s why we’re continuously trying to improve our customer service and tools, aiming to simplify the way you do business with us. Our new phone solution is a one-stop solution to help you stay in touch with us.

What's new for you?

Now, there’s no need to go through a long manual selection menu or type in a personal pin code while reaching out to us. You will be directly connected to the relevant Maersk agent without any hassle. Please check the new phone solution advisory sent to you by your Maersk agent to find out about the launch date.

Cloud Telephony project

What are the benefits of the one-stop solution?

Headset

Direct line

Our direct line service allows you to connect to your assigned Maersk agent immediately. This means no waiting in line to get connected to the right person or going through long manual selection menu. This helps you save time and allows us to respond to your requests quickly.

Call back option

Call-back option

If your Maersk agent is on another call or is currently unavailable, you have the option to request a call back. This will initiate an automatic call back as soon as your agent is available.

Back up team

Back-up team

If you have a question which does not require the assistance of your assigned Maersk agent, you can choose to get connected to a back-up team instead. They will help you with all the information you need right away.

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Immediate feedback

Our new phone solution allows you to rate our service after every call. You can also give us valuable feedback after a call. To do this, simply stay on the line after the call and you will be directed to our post-call survey. This will help us steadily improve our service.

We hope that you take advantage of our new Phone Solution and that it helps simplify the way you communicate with us.

If you have any further questions, please reach out to your assigned Maersk agent.