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Where to Turn-in My Container?

WK42 2019 Empty Import Turn ins (Updated on 14-10-2019)

Custom Stopped Container Representation Service

In the situation where your container is stopped and detained by Customs (South African Revenue Services, SARS); SAPS (South African Police Force) or the NRCS in South Africa, and you do not have representation for the inspection at the depot, MAERSK can arrange with one of our trusted vendors to be present and represent you at the depot for inspection. By using this service, the safety and integrity of the cargo is kept intact, where photographs will be taken at each stage from breaking of seal – completion of inspection, creating complete visibly and peace of mind.

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Inspection 1stday - Customer Rep (20’ & 40’) Inspection 2ndday & any day onwards - Customer Rep (20’ &40’) MAERSK Admin Fee
R630.00 (ex VAT.) R350.00 (ex VAT.) R450.00 (ex VAT.)
  • First day of inspection is R630.00 (ex VAT.) for a 20’ & 40’ Container;
  • If it is a full unpack, the 2nd day and any day after is R350.00 (ex VAT.);
  • MAERSK will add an admin fee of R450.00 (ex VAT.);

Important to Note: Additional charges apply in the rare instance when an Official request a full sort or inventory to be done on a shipment. The added rate for sorting and inventory is R530.00 (ex VAT.) per day per 20-foot container, and R980.00 (ex VAT.) per day per 40-foot container. Extra labour is needed to assist with the physical sorting and taking inventory of the cargo. 


The assigned customer’s representative scope will include:

  • Arrange to meet with officials at the inspection site and conducting the physical inspection with the officials;
  • Be present at the breaking of seal;
  • Be present at opening of container doors;
  • If just a tailboard is required, doors will be shut with new seal;
  • If unpack is required, once unpack is complete on warehouse floor, the representative will conduct a packing list with the relevant officials and depot officials, ensuring nothing goes wrong;
  • Step-by-step feedback will be provided to Maersk, creating visibly in the instance of any damage or stolen cargo – document will be shared with customer once container is released;
  • Once inspection is finalised, the duty of the repetitive is complete at this stage and will leave;
  • The representative will follow up with the relevant authorities, it will typically take 1-3 days to get release;
  • Furthermore, a report document will be forwarded to the customer with the findings of the inspection.

The Rationale Behind This Service:

In the absence of a representative for an inspection of your stopped container, it will often result in massive delays, as officials refuse to open the container for inspection without customer representation, resulting in weeks and sometimes months of storage incurred by the customer. By using this value-add inspection service MAERSK is offering, you as the customer can have representation on the day of inspection with feedback and photo updates of the progress. Once the inspection is complete, the representative will follow up with the authorities to get release of the container as soon as possible. This is saving customers a significant amount of money in storage, which would otherwise be incurred.

If you have any questions on the inspection service, please feel free to get in touch with

Customs House Brokerage

Core product

Import Customs Clearance Transit Documents
Standard full import customs clearance process A transit document allows the free movement of containers through South Africa and African countries around Southern Africa
  • HS code review and suggestion
  • Import entry declaration
  • Act as intermediary between traders and Customs in Customs clearance process
  • EDI capabilities to any port entry in South Africa
  • Transit entry declaration
  • Act as intermediary between traders and Customs in Customs clearance process
  • EDI capabilities to any port entry/exit in South Africa

Additional Custom House Brokerage services

  • Refund Claims
  • Value determinations (DA55)
  • Tariff determinations
  • Special attendance / Customs supervision
  • Other Agency Hold release facilitation
  • Obtaining certificates of Origin
  • Vouchers of Correction
  • Ex bond clearances
  • Lodging Provisional Payments 
  • Consulting and Dispute Resolution

What is required to complete Customs House Brokerage? 

  • Registered importer on Record is always required for import and export clearance.
  • Cargo destined to BLNS countries require a Foreign Principal and Registered Agent registration.
  • Commercial documents required for clearance would include:
    • Commercial Invoice
    • Packing List
    • Clearing Instruction
    • Certificate of Origin / EUR1 (if applicable)
    • Bill of Lading
    • Any relevant permits ie ITAC import permits on second hand / used goods

Note: Damco does not facilitate clearance on personal effect shipments.


Q: What is the Pricing / Cost of these services?
A: Please refer to the pricing schedule shared with you.

Q: What can hold up my Customs Clearance?
A: A variety of reasons can hold up a clearance, to name a few but not limited to, would be awaiting mandatory documents, awaiting payment, customs holds, Port Authority holds and vessel delays.

Q: What is a Deferment Account?
A: A deferment account is an account registered with customs, which allows the customer to make Duty & VAT payments in a secure way. This initiates a smoother, quicker customs clearance, avoiding additional delays.

Q: What if I do not have a Deferment Account?
A: Customer can apply for their own account by contacting the local customs authority directly or elect to make use of the Damco deferment facilities * this is subject to a % transnational charge, and credit checks may be required.

Q: What is an Importer code and how do I get one?
A: An Importer / Exporter code is a unique reference number issued by Customs to Trader and is required to import or export goods. This is a one-time application. More information can be found upon

Q: What is a classification number HS Code?
A: A classification number is a unique 9-digit code that relates to a specific product and determines the amount of Duty payable

Q: Why do I need to provide a classification number HS Code?
A: It is the importers/Exporters legal responsibility to ensure the classification of their products are correct. However, if they are unsure please contact Damco, who can assist in an advisory capacity only.

Q: How will I know when my shipment has cleared customs?
A: Our team will email the customer with clearance paperwork as soon as the shipment has been released from customs and is free to leave the port.

Q: Who can I contact regarding my Customs Clearance?
A: Please contact your Customer Service Representative.

Q: Who will invoice me for my Customs Clearance?
A: Damco will raise an invoice for all Customs and Port entry related costs.

Q: I have a query regarding my Customs Clearance Invoice, who can I contact?
A:Damco invoice please contact in her capacity as Customer Care Manager and escalations to in his capacity as SCM & VAS Manager.

Abbreviations & Explanations

CHB = Customs House Brokerage
VAT = Value Added Tax
EORI = Economic Operators’ Registration and Identification
HTS = Harmonized Tariff Schedule
AEO = Authorized Economic Operator
POA = Power of Attorney

Value Protect

Click to access Value Protect

Always Safe Never Sorry. While we always do our utmost to take good care of your cargo, things can go wrong. Therefore we are glad to introduce you to our new solution to keep the value of your cargo protected from logistics-related risks. Value Protect provides alternative carriage terms that offer higher recovery limits on claims. At competitive prices and all in a single place.

Cargo Restrictions


  • Hazardous classes 1, 7 and 9, are all subject to approval before acceptance. 
  • No acceptance of Used Tyres 
  • No acceptance of Non DG charcoal
  • No acceptance of Asbestos

Weight & Measurement - The general road weight limitation is 24 tonnes/20’ and 28 tonnes/40’  including cargo and container tare.   Overweight containers are subject to a fine imposed by the Government. Requests for movement of overweight cargo can be obtained from your nearest Maersk office.

45' Containers - No acceptance of 45' containers in South Africa.  Customs requirements - Any cargo not customs cleared and release taken within 28 days is considered abandoned. Cargo will be taken to the States warehouse and sold on auction.

Customs Stops


CCU DUR Siyabonga Ngcobo
CCU DUR Sphamandla Maphalala
CCU DUR Palesa Morakile
CCU DUR Rachel Narainsamy
CCU DUR Sisi Sonamzi
CCU DUR Ruth Kgukutu 


TIU CPT Rodwin Manuel
TIU CPT Lionel Noble
TIU CPT Ncedisa Nzima
TIU EBS Lee-anne Maidza
TIU JNB Maggie Kodibona
TIU JNB Nosipho Mbaleni
TIU JHB (Pretoria) Ella Selamolela
TIU PLZ Lee-Anne Maidza
TIU PLZ Cnontshinga
TIU PLZ Ndangazele2
TIU DUR L. Shibindi
TIU DUR P. Rambaruth
TIU DUR C.Marescia
TIU DUR Tiukzn 
TIU DUR Zamokuhle Shawe
TIU DUR Selvan Pillay


SAPS JNB SAPS JNB 011 613 3305
SAPS DUR SAPS DUR 031 274 0430
SAPS PLZ Delangel2 041 508 6217 / 041 508 6216
SAPS PLZ Etienne Prinsloo; 041 508 6217 / 041 508 6216


NRCS ELECTROTECH: Engie Mabodja 012 482 8768
NRCS AUTOMOTIVE: Aletta Saal 012 482 8874
NRCS CHEMICALS, MECHANICAL & MATERIALS(CMM): Livhalani Maiwashe 012 482 8779
NRCS LEGAL METROLOGY (WEIGHTS & MEASURES): (for the period 1 August – 31 October 2016) Merle Lloyd-Scriven 012 482 8764
NRCS Team leader(1 August – 31 October 2016) Tumelo Matsomela   072 560 3916



Hazardous requirement


Port Guidelines (TNPA)

Class 1 / Class 4.1 (Un NO 1944) - all UN numbers require police permits; packing declarations and rail transport except class 1.4 UN 0012 (road haul only).

Direct Delivery to and from a rail truck is allowed except class 1.4 UN 0012 (road haul only). Not allowed to be stacked at the terminal.

The following documents are required to be sent through to us in order for us to apply for acceptance of the commodity with TNPA by eta -7 days.

  1. Police permits
  2. DGD
  3. Trem Cards
  4. Stamped CTO
  5. Transporter details (namely transporter name, contact person, after hours contact number, truck registration, driver’s name and driver’s identification number)

The above required documents must reach us by eta -7 days to prevent additional costs and penalties. If we cannot complete the application with TNPA by the required deadline, these units will not be discharged from the vessel and all costs to retain on board will be for the consignees account.

In addition to the above documents, we will require release to be taken of the shipment 48 hours prior to arrival in order for our port system (NAVIS) to reflect release prior to the vessel berthing. Please note any cargo not released within this 48 hours prior ETA for any commodities that must be discharged in daylight direct to vessel, we will perform carrier haulage to a depot to avoid putting TPT and the vessel at risk. Charges to be recovered from the client. This applies to stopped containers even if the release is received after the 48 hour mark.


Please note, as per Port’s request, we will be updating NAVIS with the Driver details as provided by you - the driver name, cell phone no, vehicle reg and wagon no. The purpose of this is that, just before the container is discharged, TPT will call the driver to ensure that he is in the queue waiting to collect. Please note, if the driver is NOT in the queue, or, if we cannot get hold of the contact person, the container will be retained on board.

This will be our process going forward as well - please ensure that all driver details issued are correct. If they are amended in any way, please ensure you contact Maerskline for us to update the system on your behalf.


All other hazardous classes not listed on the advisory requires the following:

  • Stamped CTO
  • DGD

Important to Note:

1. A Cartage Booking Request (for Direct Delivery to &/or Upliftment from the Vessel and/or Delivery into &/or from Vessel Hazardous Stack) must be forwarded to the Terminal’s Cartage Booking Office prior to RMT(s) reporting to the Terminal.

When the driver reports to the terminal he must have a copy of the above-mentioned documents and all RMT(s) must have Harbour Carrier Permits. In addition they must have an Approved Cartage Booking Request.

Vessel Call Signs

Want to Query An Invoice?

To query an invoice:

Email  OR

Go to, log in, go to my finance and you will be able to access the invoice you want to dispute, where you can then select the chat icon.

Terminal Storage Last Free Day

Demurrage Tariff (Storage)

Charge associated with extended use of the container after agreed transit agreement and covers storage of these units. The following charges are penalty surcharges when agreed free time has been exceeded and appear on applicable Import shipments to South Africa, Botswana, Lesotho and Swaziland.

All container types: Standard demurrage free-time is 3 calendar days from date vessel completes discharge for Durban and 4 calendar days from date vessel completes discharge for Cape Town, Port Elizabeth.

For City Deep Inland Container Terminal; see below.


Import Demurrage – General

Demurrage collection aims to serve 2 purposes:

(1) to ensure the release and optimal turnaround of equipment; and (2) recover some contribution towards the cost of idle time, in excess of the standard requirement. The charges become more punitive the longer the container remains unreleased. Charge code used is DMR.

Cleared Containers

All import containers that have been customs cleared and all necessary documentation has been lodged with Maersk.

Un-cleared containers

All import containers that have not been customs cleared and all necessary documentation has not been lodged with Maersk.

Imports Period 20' Dry per day 20' Reef per day 20'Special per day  40'Dry per day  40 'Reef  per day  40' Special  per day 
CPT & PLZ Day 5 to 6 ZAR 168 ZAR 1909 ZAR 849 ZAR 338 ZAR 2864 ZAR 1276
Day 7 onwards ZAR 168 ZAR 1909 ZAR 1866 ZAR 338 ZAR 2864 ZAR 2801
CPT - Multi-purpose Day 5 to 6 ZAR 168 ZAR 1909 ZAR 168 ZAR 338 ZAR 2864 ZAR 338
Day 7 onwards ZAR 1095 ZAR 1909 ZAR 1095 ZAR 2186 ZAR 2864 ZAR 2186
JNB Day 4 to 5 ZAR 168 ZAR 1909 ZAR 849 ZAR 338 ZAR 2864 ZAR 1276
Day 6 onwards ZAR 168 ZAR 1909 ZAR 1866 ZAR 338 ZAR 2864 ZAR 2801
EBS Day 5 to 6 ZAR 168 ZAR 1909 ZAR 168 ZAR 338 ZAR 2864 ZAR 338
Day 7 onwards ZAR 1095 ZAR 1909 ZAR 1095 ZAR 2186 ZAR 2864 ZAR 2186
DUR - Maydon Wharf Day 5 to 6 ZAR 168 ZAR 1909 ZAR 168 ZAR 338 ZAR 2864 ZAR 338
Day 7 onwards ZAR 1095 ZAR 1909 ZAR 1095 ZAR 2186 ZAR 2864 ZAR 2186
DUR Day 4 ZAR 1032 ZAR 1909 ZAR 1032 ZAR 2069 ZAR 2864 ZAR 2069
Day 5 ZAR 1682 ZAR 1909 ZAR 1682 ZAR 3366 ZAR 2864 ZAR 3366
Day 6 onwards ZAR 2738 ZAR 3823 ZAR 2738 ZAR 5471 ZAR 5733 ZAR 5471

The charges listed are effective: 01/04/2018 – 31/03/2019

Import Detention Tariff

The following charges are penalty surcharges when agreed free time has been exceeded and appear on applicable import shipments to South Africa, Botswana, Lesotho and Swaziland

IMPORTS Period 20' Dry
per day
20' Reef
per day
40' Dry
per day
40' Reef
per day
20' Special
per day
40' Special
per day
Please seeFree Time table below Day 1–10 after free time expiry USD 50 USD 90 USD 92 USD 179 USD 90 USD 179
Day 11-20 after free time expiry USD 69 USD 148 USD 138 USD 298 USD 134 USD 268
Day 21+ after free time expiry USD 94 USD 194 USD 188 USD 388 USD 194 USD 388
Direction Container Type Free time in days Trigger
CPT, DUR & PLZ to Coastal and Inland depot DRY and Special 5 days From Completion of Vessel Discharge
CPT, DUR & PLZ to Coastal and Inland depot Reefer 4 days
CPT, DUR & PLZ to Lesotho 10 days
CPT, DUR & PLZ to Botswana 10 days
CPT, DUR & PLZ to Swaziland 10 days
JNB & PTA to Inland depot 5 days From Off-Rail
CPT, DUR, PLZ to Zimbabwe, Zambia & Malawi 21 days From Completion of Vessel Discharge
JNB & PTA to Coastal depot 5 days From Completion of Vessel Discharge
Lesotho, Swaziland & Botswana to Lesotho 7 days From Off-Rail
Lesotho, Swaziland & Botswana to Botswana 7 days From Off-Rail
Lesotho, Swaziland & Botswana to Swaziland 7 days From Off-Rail

For Ocean Transport, the Merchant shall take delivery of the Goods as provided for in clause 22.2 of the Bill of Lading Terms of Carriage, within the above detailed free time applicable to the relevant Port.

The charges listed are effective: 01/04/2019 –31/03/2020

Maersk Spot Import Detention Free Time 20' Dry 20' Reef 40' Dry 40' Reef 20' Special 40' Special
per day per day per day per day per day per day
Import Detention 8 days USD 50 - USD 50
Day 1 to 7 after free time expires USD 66 - USD 66
Day 8 to 14 after free time expires USD 95 - USD 95
Day 15 – 21 after free time expires USD 110 - USD 110

Contact us

If you want to speak to a sales person about a new shipment or if you have a question about your existing shipment, you can email us and we will respond within the next two days. If you have a more immediate question, you can search for help online.