Shipping to Mauritius

Want a Quote?

Click here to get a Standard quote

Click here to get a Oversized quote

Submit a booking

Sailing Schedules

My Finance

Shipment Notifications

Counter Policy

Dear Valued Customer,

Aligned with the new payment policy which is effective as from 12 February 2018, we are coming forward with some simplification in the process at counter. With these changes, we will provide a quicker and easier way to release shipments at import.

Going forward, all the Delivery Order (DEOR) and Empty Container Delivery Note (ECDN) requests will have to be sent to mu.import@maersk.com.

To ensure that your releases requests are identified swiftly, please ensure that email subject is updated as:

  • “DEOR Release: Vessel Name and Voyage, B/L Number XXXXXXXXX”.
    Example: Delivery Order Release: Maersk Santana 123A, 963773743
    Please note that the following criteria must be complied with for Release:
  • Endorsed BL as per endorsement rule, surrendered at counter at least 2 hours prior to submitting request for release of Deliver Order (DEOR).
  • Authorization letter duly stamped and signed by owner of cargo. The broker code is to be clearly mentioned. (See Annex 1 & 2).
  • Deposit (applicable only for shipment consigned to an individual).
  • National ID card / Passport (applicable only for shipment consigned to an individual)
  • The shipment is to be paid in full including demurrage charges, if applicable. Please refer to the advisory dated 04th January 2018 on the new payment policy effective as from 12th February 2018
Type of payment via Bank Proof of payment required Proof of payment availability Release Turntime
Cheque deposited in Maersk Account Deposit slip provided by bank Immediately 1hr
Cash deposited in Maersk Account Deposit slip provided by bank Immediately 1hr
Express Transfer (MACCS) Copy of transfer request Immediately 1-2hrs
Normal Transfer Debit note/swift copy stamped by bank 24hrs from request 24-36hrs

The steps for smooth release are:

Step 1:

Send the Proof of payment to the Finance team (safhtfrc@maersk.com). It is important that the proof of payment is well referenced with the invoice number/BL number for ease of reference and handling.

Step 2:

Surrender the original BL properly endorsed to counter. We encourage that same is done at your convenience as soon as you receive the document. The sooner you surrender the document the easier it will be to treat your release request.

Step 3:

  • Send your release request by e-mail which should consists of your instruction to release, authorization letter to mu.import@maersk.com. You will receive a unique case number to confirm receipt of your e-mail. Our counter Release team will verify the release details and issue the release via CCS.
  • The email address in the authorization letter will be used for sending ECDN. Your requests should be sent as new e-mails, so each request is logged as a separate case and handled accordingly. Should you reply to an e-mail of another communication from mu.import@maersk.com, with your release documents attached, the e-mail may be missed.
  • To further ease business with Maersk, it is now possible for you to pay detention charge after you have returned the empty containers to the designated depot. This is only applicable for cargo which has already been taken delivery from terminal.
    However, our Release team will only execute instruction given by owner of the cargo as per the master bill of lading who will ultimately be responsible to settle the detention charges accrued. Invoices will be sent after the container has gated in empty the depot.
  • Should all your documents be in order, we are pleased to commit to a turnaround time as indicated above.
  • Release requests will be managed via mu.import@maersk.com from 09h00 – 16h00 during the week days and releases received after this time will only be processed the next working day.

Should you have further queries, please feel free to write to us by sending an email to mu.import@maersk.com

Demurrage and Detention

Maersk Export Detention Free Time 20' Dry
per day
20' Reef
per day
40' Dry
per day
40' Reef
per day
20' Special
per day
40' Special
per day
Export Detention DRY – 7 7 DAYS 3 DAYS 7 DAYS 3 DAYS 5 DAYS 5 DAYS
REEF – 3
SPECIAL - 5
Day 1 to 7 after free time expires USD 22 USD 100 USD 44 USD 200 USD 45 USD 90
Day 8 to 14 after free time expires USD 32 USD 125 USD 64 USD 250 USD 60 USD 120
Day 15 – 21 after free time expires USD 47 USD 150 USD 94 USD 320 USD 90 USD 160
Day 22+ after free time expires USD 55 USD 150 USD 110 USD 320 USD 90 USD 160
Sugar 30 days USD 55 USD 150
Scrap Metal 14 days USD 55 USD 110
Maersk Spot Export Detention Free Time 20' Dry
per day
20' Reef
per day
40' Dry
per day
40' Reef
per day
20' Special
per day
40' Special
per day
Export Detention DRY – 7 7 DAYS 3 DAYS 7 DAYS 3 DAYS 5 DAYS 5 DAYS
REEF – 3
SPECIAL - 5
Day 1 to 7 after free time expires USD 22 USD 100 USD 44 USD 200 USD 45 USD 90
Day 8 to 14 after free time expires USD 32 USD 125 USD 64 USD 250 USD 60 USD 120
Day 15 – 21 after free time expires USD 47 USD 150 USD 94 USD 320 USD 90 USD 160
Day 22+ after free time expires USD 55 USD 150 USD 110 USD 320 USD 90 USD 160

Verified Gross Mass (VGM)

Vessel Proforma cut-off

Cy cut off
Service Proforma ETA Proforma Eth Normal Reefer/Dg Garment + LAR
Safari Sun/2300 Tue/1500 Sat/2200 Mon/1000 Sun/1400
Protea Tue/0700 Wed/1500 Sun/1500 Mon/2300 Mon/1500 + 1800
M-Express Mon/2300 Tue/2300 Sun/1500 Mon/2300 Mon/1200 + 1800
IOI Thur/1500 Fri/2300 Tue/2300 Thurs/1400 Wed/1800 + 2200
Feeder Toamasina Wed/0700 Thur/2200 Mon/2300 Wed/1000 Tue/1500 + 1800

Above only a quick and indicative guide on vessel deadlines/ Updated vessel deadline can be refered to through our daily vessel news

Contact us

If you want to speak to a sales person about a new shipment or if you have a question about your existing shipment, you can email us and we will respond within the next two days. If you have a more immediate question, you can search for help online.