Shipping to Dominican Republic

Get up-to-date local information about holiday periods, charges, payment services, inland transport procedures and restrictions, and more.

Inland Haulage

Our inland services connect key inland service points and major container ports with each other and to the rest of the world. With rail coverage, trucking, barge, and depots, you don’t need to transact with multiple suppliers or coordinate several handovers.

We ensure that your products are moved at the right time to the right place. Whatever your need for inland transportation, you can count on us to deliver an effective and cost efficient inland haulage service.

Our offering includes:

  • Multiple modes of transport
  • Large network of quality transport providers
  • Constant monitoring and quality assurance
  • Timely pick-up and delivery
  • One-stop-shopping combining your land and ocean transport needs
Import Export
Phone: +1-809-732-1234

Customs House Brokerage

Service Description Subcategories
Import Customs Clearance Standard Full Customs Declaration upon arrival in the country in scope to gain release of the cargo for onward delivery. · Import & Export declarations
· Simplified procedures
· Customs warehousing
· Perishable cargo
· e-Commerce
· First time Importers or Exporters
· Personal effects
Export Customs Clearance Standard Declaration to Customs to gain permission to load the vessel & be exported outside of the EU. · Export declaration
· Certificates
· Persishable cargo

For questions or more details feel free to reach your responsible sales executive or customer service agent


CHB Managers Questionnaire

What is required to complete Customs House Brokerage?

To complete the clearance, the entire customs process must have been complied with. Declaration of importation, verification, capacity, original documentation, tax payments or exemption process, port payments and clearance authorization.

The client must provide all the original documentation for the process.

What does Customs link mean in the Dominican Republic?

The link is the document by which the importer / exporter authorizes the customs agent to carry out the processes through the Customs system, SIGA. This document must be signed, stamped by both parties and delivered its original to the Customs Authorities.


* (List documents that are needed by the client to start working)


Mandatory documents required:

  • Shipping document (BL or AWB)
  • Commercial invoice(s)
  • Origin Certificate
  • Technical notes
  • Packing list(s)
  • Cargo description to complete Classification Number / HS code

Additional documents (where applicable) *

  • Copy of the Bill of Lading
  • Licences
  • Non Tariff Regulations Certificates
  • Origin Certificate


Linkage is required with new clients. Afterwards, it is necesary to make a safety visit from the Customs agency and MAERSK.

Mandatory documents required:

  • Fiscal /Commercial invoice(s)
  • BL
  • Technical Note
  • Packing list(s)
  • Cargo description to complete Classification Number / HS code
  • An SAE document is issued


  • Q: What is the Pricing / Cost of these services?

A: Pricing is dependent on the service package you choose. Please contact our office to discuss which option is right for you.

Product CHB Tariff Application Included services
Customs account affiliation $60.00 Apply for first operation The customs link is only for new customers in CHB, it applies only the first time. For fu-turos procedures it does not apply.
CHB Import $165.00 BL Customs declaration, create tax payment settlement.
Container Inspection (Import) $50.00 Container Physical inspection per container, mandatory by the authorities.
CHB Export $115.00 BL Tax payment declaration.
Container Inspection (Export) $50.00 Container Optional inspection, some clients can manage it by themselves.
Other permissions $50.00 Each permissions/certificate Fumigation certificates, public health permits, agriculture permits.
  • Q: What can hold up my Customs Clearance?

A: It is required to have release of the line (all payment) and have the original documents. If a merchandise is being carried, for which the customs requires a particular permit or document, the customs office has all the power to require any document. Moreover, if the certificate or permit is not possessed, the clearance can be retained until it is provided by the importer or exporter.


  • Q: What is “Aforo rojo”? ¿How is it called?

A: Traffic light is called to those customers with green light who do not have any problem. In the case of red light, that is what certain clients have for which a deeper and more thorough inspection is required. Which entails the opening of the containers accordingly, and an official commission is made to verify such merchandise. Documents -that serve as a buck-up to prove that what the client brings was purchased (for example, bank transfers)- are requested. Customs lets you know when the declaration is processed. This occurs with certain imports that Customs determines to be so.

  • Q: What is the benefit of using the Customs CHB service in the Dominican Republic?

    A: All services provided by one company.

    Every shipment that arrives in the Dominican Republic must perform a customs verification, so customers deserve to receive a service -with a high level of efficiency and effectiveness- to present their goods on time.

  • Q: What is the benefit of using Maersk CHB in Dominican Republic?

Simple coordination by being MAERSK the point of contact for the cargo shipping as well as for CHB related queries.

Saving time by eliminating the time associated in communication between the customer and the customs broker. The communication will be handled directly by MAERSK.

Fast and easy process Fast clearance process and detail visibility that helps to react in case of any exception.

Easy pricing with a flat rate according to monthly volume, or if required, ad-hoc rate for specific projects.

Compliance by assuring the correct declaration before customs.

Local invoice with the local charges and expenses, as well as the CHB

Backing of the MAERSK brand


  • Q: What is a classification number HS Code?

A: Unique international code that classifies merchandise at the customs level.

A classification number is a unique 8-digit code that relates to a specific product and determines the amount of Duty payable and the Non-Tariff Regulations required to clear the cargo.


  • Q: Why do I need to provide a classification number HS Code / detail cargo information?

A: Because this is the proper classification of the merchandise and it is used to apply the correct tax rate.

The correct tariff classification of the merchandise arriving in the country is critical to identify the Non-Tariff Regulations and Restrictions that must be complied with. The description of the merchandise and the technical information are required to determine the correct classification.


  • Q: How will I know when my shipment has cleared customs?

A: You can check the dispatch through the system or documentary. In the system it appears as completed. In the documentary it appears the documentation that proves that it has left the port. In the case of sea shipping, we can also consult it through DP World in the case of imports, through the port of CAUCEDO or on the HIT page in the case of shipments from the port HAINA ORIENTAL.


  • Q: Who can I contact regarding my Customs Clearance?

    A: Daniel Guillen:

  • Q: Who will invoice me for my Customs Clearance?


  • QI have a query regarding my Customs Clearance Invoice, who can I contact?

    A: Servicio al Cliente de MAERSK.


  • Q: How do I set up an account?


• Full name of the company.

• Exact physical address of the company.

• RUC Number or Corporate Law Card.

• Contact person, telephone and emails.


Abbreviations & Explanations

CHB = Customs House Brokerage

VAT = Value Added Tax

HTS = Harmonized Tariff Schedule

OEA = Authorized Economic Operator (Operador Económico Autorizado)

POA = Power of Attorney

NTR = Non-Tariff Regulations

COVE = Proof of Value

VUCEM = Electronic window


What is the size of your market?

Broad, since we have the ability to work any market or service required by the customer.

Please explain current market conditions

It is a competitive and growing market, where higher imports are handled than exports.

Any specific industries / verticals that you have strengths in?

We work with projects such as construction, mining industry, electrical industry, agricultural products, among others; in addition to the management of state companies.

Any specific industries / verticals that you think we have opportunity to play in?

Our company is able to offer services in any type of industry, being the strongest one in tenders and handling special projects.

Are you using any qualifying questions as support for sales force to understand the scope of opportunities?

If so, please list the questions you are using

1. Identify the type of charges for import and export

2. Define the type of Import to Perform (Definitive-Nationalize or Temporary)

3. Tariff items and the products to be imported.

4. Quantity of items of the products to be imported.

5. Confirm the number of processes handled as direct download.

6. Indicate what type of inspection they normally perform.

7. Confirm if the client sends database of the subheadings currently handled and technical files of the products to be classified.

8. How many records / licenses are handled on average in case of being food products. (permits, certifications)

9. In case of application of certification of origin, confirm it and send a copy.

10. Does the client make an advance for payments to third parties?

11. To require financing of payments to third parties confirm their estimated value

12. In the case of vehicles, the ORIGINAL Title Deeds are mandatory (take into account the year of this)؜.

13. Documents are required to receive them at least one day before arrival (packing list, commercial invoice, BL, certificates of origin in case of application and technical sheet for dangerous cargoes)

14. In the case of removals, verify if the Household Law applies. In some cases, for the permits that it would entail, it may have a different rate

What is the size of your CHB team in your country?

2 FTEs

How many offices and where are they? Please list all of the locations.

Office in Santo Domingo City
Another one in José Francisco Peña Gómez Airport
Employees also in the airport and in the ports on a daily basis 

How many CHB employees? 

2 FTEs

Are you offering any Trade Consulting services? (If so, please list them all)

Yes, they are provided to clients requesting some type of specific import or export consultancy.

Do you have any certifications – equivalent of AEO, PIP, CTPAT, etc.?

If so, please list them all

Yes, the OEA and BASC certifications

Do you offer any visibility, tracking and tracing solutions / services to your clients?

If so, please outline

Yes, we have incorporated a system where you can consult your status.

Which client segment are you selling to the most? (Large multinational companies? Mid-market? Small companies?)

Our largest portfolio is multinational companies, despite having a wide variety of clients of different sizes.

What are the pain-points that these clients have?

Different client segments have different pain points - please outline

Handling and managing emergencies.

What do you offer that the competition does not have?

Personalized service.

Any specific system advantages?

The system’s advantage is that it presents to the customer its merchandise’s status in customs.

Any specific services you can provide that competitors cannot or at least not on the level you can?

Why would a client change their service provider?

Updated cargo tracking system.

Greater efficiency.

Do you have any training material for the local sales team?

If so, who was managing / providing the training?

Please provide the material in a separate attachment.

We currently do not possess training material for customers.

Contact us

If you want to speak to a sales person about a new shipment or if you have a question about your existing shipment, you can email us and we will respond within the next two days. If you have a more immediate question, you can search for help online.