Shipping to Australia

Get up-to-date local information about holiday periods, charges, payment services, inland transport procedures and restrictions, and more.

Local Holidays

2019 Public Holidays and Free Time

Maersk will offer extended import and export demurrage & detention freetime during Public Holidays. This concession only applies where Public Holidays fall within a customer’s agreed freetime period and in such cases, the freetime will be extended to include these days.

Date Day Description
01-Jan-19 Tuesday New Year’s Day
28-Jan-19 Monday Australia Day
19-Apr-19 Friday Good Friday
20-Apr-19 Saturday Easter Saturday
21-Apr-19 Sunday Easter Sunday
22-Apr-19 Monday Easter Monday
25-Apr-19 Thursday ANZAC day
10-Jun-19 Monday Queen’s Birthday
07-Oct-19 Monday Labour Day
25-Dec-19 Wednesday Christmas Holiday
26-Dec-19 Thursday Boxing Day

2018 Public Holidays and Free Time

Date Day Description
1-Jan-2018 Monday New Year’s Day
26-Jan-2018 Friday Australia Day
30-Mar-2018 Friday Good Friday
31-Mar-2018 Saturday Easter Saturday
1-Apr-2018 Sunday Easter Sunday
2-Apr-2018 Monday Easter Monday
25-Apr-2018 Wednesday ANZAC day
11-Jun-2018 Monday Queen’s Birthday
1-Oct-2018 Monday Labour Day
25-Dec-2018 Tuesday Christmas Holiday
26-Dec-2018 Wednesday Boxing Day

Local Charges

The following local charges are subject to change.

Maersk offers a variety of additional Value Added Services (VAS) which are available on demand. Please contact our Australian office for applicable VAS charges.

Effective 1st Nov 2018

Code Name of surcharge Description/Definition Billing Equipment size / type Currency Tarriff Charged unit
AES Additional Export Service Can vary with the situation as this charge is used to cover export services that do not have a defined VAS surcharge. For these special requests, e.g. customer wants to gate out their full export containers from the terminal, Maersk will inform customers of the charges and seek their acceptance before performing the action requested by the customer. Service is applicable upon the customer’s request. Fee will appear on the freight invoice. ALL Varying
AME Transport Document Amendment Fee - Export Fee is applicable to any amendments requested after a Bill of Lading has been issued at Origin, if the cargo has already been loaded onto the deep sea voyage ex New Zealand. Amendments requested prior to cargo loading deep sea will not incur AMF fee. Fee incurred upon customer's request via email/telephone/online for any amendment after Bills of Lading have been issued, post vessel loading. Fee will appear on the freight invoice. NA USD 25 PER BILL OF LADING
AMI Transport Document Amendment Fee - Import Fee is applicable to any amendments requested at destination office or any other office, after a Bill of Lading has been issued. Fee incurred upon customer's request via email/telephone/online for any amendment after Bills of Lading have been issued, post vessel loading. Fee will appear on the freight invoice. NA USD 25 PER BILL OF LADING
BLE Transport Document Issuance Service - Export Fee to provide a second set of Bills of Lading. Covers both the issuance of Bills of Lading in a different location from origin or destination, as well as re-issuance needed for other reasons at origin. The issuance of BL in a location that is different from origin or destination as well as re-issuance needed for other reasons. Fee will appear on the freight invoice. NA USD 30 PER BILL OF LADING
BLI Transport Document Issuance Service - Import Fee to provide a second set of Bills of Lading. Covers both the issuance of Bills of Lading in a different location from origin or destination, as well as re-issuance needed for other reasons. The issuance of BL in a location that is different from origin or destination as well as re-issuance needed for other reasons. Fee will appear on the freight invoice. NA USD 40 PER BILL OF LADING
CAD Change of Destination - Administrative Cost Surcharge applicable for changing the final Place of Delivery of a shipment prior to discharge at transhipment port. This is only applicable to shipments where the first Port of Discharge is not affected.
Change of Destination involving a revised Place of Delivery following transhipment must be advised no later than 92 hours prior to arrival at transhipment port. Change of Destination requests received less than 92 hours before shipment ETA at transhipment port will be rejected.

CAD Change of Destination is charged as follows:
Upon approval of customer's request for Change of Destination, shipment will be re-priced based on revised destination, surcharge applied and new freight invoice will be issued.
Surcharge for CAD Change of Destination (Administrative cost) is charged a flat fee per Bill of Lading.
Fee incurred upon customer's request for Change of Destination. A flat fee per Bill of Lading is incurred. ALL USD 300 PER BILL OF LADING
CCE Container Cleaning Exports The charge is a value added service provided on request from the customer to "clean" the empty container before pick up. It does not cover provision of Containers with specific quality, for example: Food Grade Containers. Service is applicable upon the customer’s request. Fee will appear on the freight invoice. ALL AUD 110 PER CONTAINER
CLL Booking Cancellation Fee Applicable to all bookings cancelled, reduced or rolled within 12 days of vessel ETA of 1st load port. The cancellation fee is also applicable for "no-show" cargo.
For bookings cancelled or rolled after containers have been gated in, a Change of Vessel fee will also apply (charged as Additional Export Service), it will also apply where customer requests a change of destination within that 12 day period that results in a cargo being moved onto a different 1st leg vessel.
Fee incurred upon customer request. For reduced or rolled bookings: fee will appear on the freight invoice. For cancelled bookings: fee will be added via a manual invoice. ALL AUD 250 PER CONTAINER
COD Change of Destination Surcharge applicable for changing the immediate Port of Discharge of a shipment.
Change of Destination must be advised no later than 72 hours prior to cargo arrival at Port of Discharge. COD requests received less than 72 hours before shipment ETA at discharge port will be rejected.

COD Change of Destination is charged as follows:
Upon approval of customer's request for Change of Destination, shipment will be re-priced based on revised destination, surcharge applied and new freight invoice will be issued.
Surcharge for COD Change of Destination is charged per container.
Fee incurred upon customer's request for Change of Destination. A standard fee per container is incurred. ALL USD 300 PER CONTAINER
HBL House Transport Documents A service provided by the carrier to perform additional administration when a forwarder issues a House Bill of Lading. More specifically, the carrier will issue an Original Bill of Lading (B/L)/Transport Document (TPDOC) based on the House Bill of Lading documentation provided by the forwarder USD 30 PER BILL OF LADING
LDS Late Documentation Fee This fee is to cover additional administration costs when the customer submits relevant Shipping Instructions (SI) and/or mandatory Bill of Lading (B/L)/Transport Documentation (TPdoc) after the specified cut-off time for the shipment. This fee is applied upon receipt of late SI/documents. AUD 25 PER BILL OF LADING
MBF Manual Booking Fee Applicable to all booking requests made via manual booking channels (Email, Posted mail and Telephone).
For customers who normally book via E-Channels, any bookings made manually due to Maersk.com website being unavailable can apply to have MBF waived. Please inform your Customer Services representative as soon as possible. Where a shipment is both booked and documentation submitted via manual channels, both MBF and MDF will apply.
Fee incurred when booking is received via manual channel. Fee will appear on the freight invoice. NA AUD 50 PER BILL OF LADING
MDF Manual Documentation Processing Fee Applicable to all Shipping Instructions documentation submitted via manual channels (Email, Posted mail). For customers who normally submit Shipping Instructions via E-Channels, any documentation submitted manually due to Maersk.com website being unavailable can apply to have MDF waived. Please inform your Customer Services representative as soon as possible. Where a shipment is both booked and documentation submitted via manual channels, both MBF and MDF will apply. Fee incurred when Shipping Instructions received via manual channels. Fee will appear on the freight invoice. NA AUD 50 PER BILL OF LADING
PQC Premium Quality Container Surcharge applicable to the use of a specific quality of container including, but not limited to, food grade, dairy grade, flexi grade containers. Surcharge includes the cost of inspection and preparation of empty container to meet Premium requirements as outlined by relevant industry regulations. Service is applicable upon the customer’s request. Fee will appear on the freight invoice. 20/40 DRY USD 150 PER CONTAINER
SWC Switch Transport Document Service The carrier provides a service to 'switch' transport documents (Bills of Lading) by issuing a 2nd set of documents for the purpose of showing to new parties. A 'switch' is used to prevent the shipper from being visible to the ultimate buyer and protects the interests of the cargo intermediary. This service is applicable upon customer’s request. Service is applicable upon the customer’s request. Fee will appear on the freight invoice. NA AUD 75 PER BILL OF LADING
TLE Electronic Cargo Release Service - Export Also known as 'Telex' or 'Express' release. Allows cargo release upon proof of identity of the receiver as consignee, provided 1 or all 3 of the original Bills of Lading (depending upon the bill types) have been surrendered by the Shipper/Consignee, or an authorised agent of the shipper/consignee, at a Maersk office location other than the Maersk destination office. Maersk office where the Bills of Lading have been surrendered will inform the Maersk destination office and allow the release. Service is applicable upon the customer’s request. Fee will appear on the freight invoice. NA USD 30 PER BILL OF LADING

Helpful hints and tips for a Correct Invoice

2018 Changes on our Self-Service Portal (maersk.com)

We are making some changes on our website effective 11 February 2018 with regards to updating Named Account Customer (NAC) when placing bookings and amending pay term details from the shipment binder before invoice generation.

We are making these changes to effectively ensure that you receive the correct invoice and to give you better visibility on rates, payers and payment terms.

What are the changes?

  • Named Account Customer (NAC) and Service contract number
  • Amending payer and payment terms prior to invoicing
  • Change in Self Service portal – Shipping instruction submission
  • Verify copy validation screen – To remind you about payer validation

 

1)  Named Account Customer (NAC) and Service contract Number

The service contract field has been moved from page 1 to page 2 of the booking screen. Once you enter the booking details, we will price the shipment on the correct service contract and display it to you on the next page.

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If you have a ‘Named Account’ contract, there will be an option to select the Named Account Customer under Parties.  If you do not have a named account contract, then you will not see this option. 

A message will be displayed under Price overview on the top right of the page to select the Named Account Customer. Based on the booking details you’ve entered, we will automatically retrieve the named account details and display them – ‘ACB Logistics’ as you can see in the screenshot below. 

If the Named Account is retrieved correctly, please select it. You have an option to ‘Add new’ where you can select a new Named Account Customer. We will try to price the booking based on this new Named Account customer. 

If you do not want to use a Named Account Contract and want to use a different contract, then please select the option ‘I don’t want to use NAC’. 

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Once you have selected the Named Account Customer, you will see the service contract number under Price Overview.  

You can see the price if you are the price owner/contract owner. If you do not agree to the service contract retrieved, you can submit the contract number in the contract field on the left. However, we kindly request you to re-check the booking details including origin, destination, commodity, container details and price owner. If these details are correct, you can enter the service contract number which you would like to apply in this booking. 

There is no need to update the contract number if the service contract displayed under Price Overview is correct.

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2. Amending payer and payment terms prior to invoicing

Apart from the service contract and the named account changes, we are also introducing a new change whereby you can request a change to the pay party/payment terms (prepaid/collect) before the invoice is triggered. 

Go to shipment binder and under Pricing tab. If you are the payer or price owner, you can see the rates, payment party and payer details. You now also have an option to submit a request change the payers

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When you click on request change, you have an option of updating the details that you need to change. 

Please use this option only if the invoice is not generated yet. If the invoice is triggered, please log a dispute. 

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3. Change in Self Service portal – Shipping instruction submission – Customer Codes are now visible, along with customer name and address.

Starting from 7 April 2018, you will be able to see more precise payer information and verify them on my ML.com and my Safmarine.com for both freight and surcharges. Those changes are illustrated below:

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The customer code (as seen in the red rectangle) has been added to the name and address to help facilitate the proper payer identification.

4. Verify copy validation screen – To remind you about payer validation

Verify copy overview When you look at the list of your Verified Copies to validate, as you hover over the “approve” button, a pop-up message will remind you to validate the payer information (as seen in the red rectangle).

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Please note that if you do not approve the verify copy, the shipment will still be processed and move forward.

5. Payer information on the Verify Copy

Starting from 21 April 2018, Payer information only will be displayed on the verify copy as shown below:

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 Please note that there will be no change to your Bill of Lading

How to set up Transport Plan change notifications – Maersk.com April 2018

Transport Plan Change Notifications 

We are pleased to share details of an important change to our Transport Plan Change Notifications which will be introduced from 21 April  2018.

The format of the email sent for ETA notifications has changed and you will now also be informed about additional events, such as changes related to the terminal, port, or  itinerary on these notifications.

We have renamed ETA Change nofitications to “Transport Plan Change Notifications” and we will eventually discontinue the contingency communication emails sent to you by our contingency communication team.

It is therefore important that you register for these Transport Plan Change Notifications immediately so you can stay on top of your shipments and get used to the new format.

Once you have registered, please let us know so we can remove your email ID from the Contingency communication list to avoid duplication. 

Below is a quick reference guide on how you can register either online or on our Maersk smartphone APP. 

In case of any queries, please contact your local customer service agent.

 

How to Set up Transport Plan Change Notification on Maersk.com

Step 1. : To create a new notification

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Step 2. Select minimum ETA change you want to be notified about

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Step 3. Select if you want to be notified of vessel/voyage changes and/or terminal/port changes.

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Step 4. Enter your Email ID and tell us how frequently you would like to receive these notifications

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Step 5. Select additional filters to further refine the type of notifications you would like to receive.

  • Geography : From / To – will restrict notifications to shipments only from and / or to these locations
  • Role : will send notifications for shipments only where your company is playing the specific role you select.

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Step 6. : The enhanced format of the email 

The enhanced format of the email together with the new options to subscribe to changes in vessel and voyage as well as port and terminal, will effectively communicate changes as required. 

This information is reflected both in email body and Excel attachment.

Furthermore the visuals have been improved through icons and color-coding to clearly communicate the changes.

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How to set up Transport Plan Change Notifications on the Maersk App

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Email your local office

If you want to speak to a sales person about a new shipment or if you have a question about your existing shipment, you can email us and we will respond within the next two days. If you have a more immediate question, you can search for help online.