Shipping to and from New Zealand
Your complete guide to shipping to and from New Zealand. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
Local information
Import related queries:
nz.import@maersk.com
Export related queries:
nz.export@maersk.com
Sunderland Street
Auckland
New Zealand
Norwich Quay
Lyttelton
New Zealand
Breakwater Road
Napier
New Zealand
8 Vickerman Street
Port Nelson
PO Box 844
Nelson 7040
New Zealand
P.O.Box 8
Port Chalmers
New Zealand
Post Bag 1
Mount Maunganui 3030
New Zealand
Timaru
New Zealand
With over twenty years of local presence in New Zealand and connections to eight of the country’s ports, we combine local knowledge, excellent service, unmatched stability and the world’s largest shipping network to connect New Zealand businesses to the world.
Whether your cargo is regular, reefer or oversized, with almost 3,000 port-to-port combinations to and from New Zealand, north and southbound services, and more than 190 shipping services worldwide, your key markets are just a short hop away.
Useful information
Get up-to-data local information about holiday periods, charges, payment services, procedures and restrictions, and more.
Maersk web print agreement
You may begin to receive your bills of lading online through our online documentation service. In doing so you will experience faster turnaround, no phone/fax costs, 24/7 access, a central repository which can be accessed by your entire organization, fast verification & approval, and print original documents at your own premises. To do so you must first sign a Transport Document Print agreement and mail the original to:
Maersk New Zealand Ltd
Box 90616
Auckland 1010
New Zealand
If you require more information on our electronic solutions feel free to send an email to Customer Services: nz.export@maersk.com
Document alerts
When you sign up for Document Alerts you will receive an email advising you that your verify copy, original bill of lading or seaway bill has been posted to Maersk.com as soon as it becomes available.It is also possible from an Import perspective to sign up to receive alerts for Arrival Notices and ETA Notifications.
The following local charges are subject to change.
Maersk offers a variety of additional Value Added Services (VAS) which are available on demand. Please contact our New-Zealand office for applicable VAS charges.
| Code | Name of surcharge | Description/Definition | Trigger | Equipment size / type (if applicable) | Tarriff |
|---|---|---|---|---|---|
|
Code
AES
|
Name of surcharge
Courier Fee
|
Description/Definition
Courier fee to deliver manually-issued Bills of Lading to a customer.
|
Trigger
Fee incurred upon customer's request to print and courier the Bill of Lading to the customer. Fee will appear on the freight invoice.
|
Equipment size / type (if applicable)
NA
|
Tarriff
NZD 25 Per bill of lading
|
|
Code
AES
|
Name of surcharge
Additional Export Service
|
Description/Definition
Can vary with the situation as this charge is used to cover export services that do not have a defined VAS surcharge. For these special requests, e.g. customer wants to gate out their full export containers from the terminal, Maersk will inform customers of the charges and seek their acceptance before performing the action requested by the customer.
|
Trigger
Customer request
|
Equipment size / type (if applicable)
All
|
Tarriff
Varying
|
|
Code
AME
|
Name of surcharge
Transport Document Amendment Fee - Export
|
Description/Definition
Fee is applicable to any amendments requested after a Bill of Lading has been issued at Origin, if the cargo has already been loaded onto the deep sea voyage ex New Zealand. Amendments requested prior to cargo loading deep sea will not incur AMF fee.
|
Trigger
Fee incurred upon customer's request via email/telephone/online for any amendment after Bills of Lading have been issued, post vessel loading. Fee will appear on the freight invoice.
|
Equipment size / type (if applicable)
NA
|
Tarriff
USD 25 Per bill of lading
|
|
Code
AMI
|
Name of surcharge
Transport Document Amendment Fee - Import
|
Description/Definition
Fee is applicable to any amendments requested at destination office or any other office, after a Bill of Lading has been issued.
|
Trigger
Fee incurred upon customer's request via email/telephone/online for any amendment after Bills of Lading have been issued, post vessel loading. Fee will appear on the freight invoice.
|
Equipment size / type (if applicable)
NA
|
Tarriff
USD 25 Per bill of lading
|
|
Code
BLE
|
Name of surcharge
Transport Document Issuance Service - Export
|
Description/Definition
Fee to provide a second set of Bills of Lading. Covers both the issuance of Bills of Lading in a different location from origin or destination, as well as re-issuance needed for other reasons at origin.
|
Trigger
The issuance of BL in a location that is different from origin or destination as well as re-issuance needed for other reasons. Fee will appear on the freight invoice.
|
Equipment size / type (if applicable)
NA
|
Tarriff
USD 30 Per bill of lading
|
|
Code
BLI
|
Name of surcharge
Transport Document Issuance Service - Import
|
Description/Definition
Fee to provide a second set of Bills of Lading. Covers both the issuance of Bills of Lading in a different location from origin or destination, as well as re-issuance needed for other reasons.
|
Trigger
The issuance of BL in a location that is different from origin or destination as well as re-issuance needed for other reasons. Fee will appear on the freight invoice.
|
Equipment size / type (if applicable)
NA
|
Tarriff
USD 30 Per bill of lading
|
|
Code
CAD
|
Name of surcharge
Change of Destination - Administrative Cost
|
Description/Definition
Surcharge applicable for changing the final Place of Delivery of a shipment prior to discharge at transhipment port. This is only applicable to shipments where the first Port of Discharge is not affected.
Change of Destination involving a revised Place of Delivery following transhipment must be advised no later than 92 hours prior to arrival at transhipment port. Change of Destination requests received less than 92 hours before shipment ETA at transhipment port will be rejected.
CAD Change of Destination is charged as follows:
Upon approval of customer's request for Change of Destination, shipment will be re-priced based on revised destination, surcharge applied and new freight invoice will be issued.
Surcharge for CAD Change of Destination (Administrative cost) is charged a flat fee per Bill of Lading.
|
Trigger
Fee incurred upon customer's request for Change of Destination. A flat fee per Bill of Lading is incurred.
|
Equipment size / type (if applicable)
ALL
|
Tarriff
USD 300 Per bill of lading
|
|
Code
CLL
|
Name of surcharge
Booking Cancellation Fee
|
Description/Definition
Applied to any cargo bookings (non-Spot and non-Contract products) which are cancelled, reduced or transferred (at customer’s request), within the 12 – day period immediately prior to the vessel’s Estimated time of Departure at all New Zealand load port.
*contract products—for Contract Block, Flexible or Unlimited, we have different setting of booking cancellation. |
Trigger
Fee incurred upon customer request. For reduced or rolled bookings: fee will appear on the freight invoice. For cancelled bookings: fee will be added via a manual invoice.
|
Equipment size / type (if applicable)
ALL
|
Tarriff
USD185 per container
|
|
Code
COD
|
Name of surcharge
Change of Destination
|
Description/Definition
Surcharge applicable for changing the immediate Port of Discharge of a shipment.
Change of Destination must be advised no later than 72 hours prior to cargo arrival at Port of Discharge. COD requests received less than 72 hours before shipment ETA at discharge port will be rejected.
COD Change of Destination is charged as follows:
Upon approval of customer's request for Change of Destination, shipment will be re-priced based on revised destination, surcharge applied and new freight invoice will be issued.
Surcharge for COD Change of Destination is charged per container.
|
Trigger
Fee incurred upon customer's request for Change of Destination. A standard fee per container is incurred.
|
Equipment size / type (if applicable)
ALL
|
Tarriff
USD 300 per container
|
|
Code
MBF
|
Name of surcharge
Manual Booking Fee
|
Description/Definition
Applicable to all booking requests made via manual booking channels (Email, Posted mail and Telephone).
For customers who normally book via E-Channels, any bookings made manually due to Maersk.com website being unavailable can apply to have MBF waived. Please inform your Customer Services representative as soon as possible. Where a shipment is both booked and documentation submitted via manual channels, both MBF and MDF will apply.
|
Trigger
Fee incurred when booking is received via manual channel. Fee will appear on the freight invoice.
|
Equipment size / type (if applicable)
NA
|
Tarriff
USD100 per biill of lading
|
|
Code
MDF
|
Name of surcharge
Manual Documentation Processing Fee
|
Description/Definition
Applicable to all Shipping Instructions documentation submitted via manual channels (Email, Posted mail). For customers who normally submit Shipping Instructions via E-Channels, any documentation submitted manually due to Maersk.com website being unavailable can apply to have MDF waived. Please inform your Customer Services representative as soon as possible. Where a shipment is both booked and documentation submitted via manual channels, both MBF and MDF will apply.
|
Trigger
Fee incurred when Shipping Instructions received via manual channels. Fee will appear on the freight invoice.
|
Equipment size / type (if applicable)
NA
|
Tarriff
USD100 per bill of llading
|
|
Code
PQC
|
Name of surcharge
Premium Quality Container
|
Description/Definition
Surcharge applicable to the use of a specific quality of container including, but not limited to, food grade, dairy grade, flexi grade containers. Surcharge includes the cost of inspection and preparation of empty container to meet Premium requirements as outlined by relevant industry regulations.
|
Trigger
Service is applicable upon the customer’s request. Fee will appear on the freight invoice.
|
Equipment size / type (if applicable)
20/40 DRY
|
Tarriff
USD 200 per container
|
|
Code
SWC
|
Name of surcharge
Switch Transport Document Service
|
Description/Definition
The carrier provides a service to 'switch' transport documents (Bills of Lading) by issuing a 2nd set of documents for the purpose of showing to new parties. A 'switch' is used to prevent the shipper from being visible to the ultimate buyer and protects the interests of the cargo intermediary. This service is applicable upon customer’s request.
|
Trigger
Service is applicable upon the customer’s request. Fee will appear on the freight invoice.
|
Equipment size / type (if applicable)
NA
|
Tarriff
USD 60 per bill of lading
|
|
Code
TLE
|
Name of surcharge
Electronic Cargo Release Service - Export
|
Description/Definition
Also known as 'Telex' or 'Express' release. Allows cargo release upon proof of identity of the receiver as consignee, provided 1 or all 3 of the original Bills of Lading (depending upon the bill types) have been surrendered by the Shipper/Consignee, or an authorised agent of the shipper/consignee, at a Maersk office location other than the Maersk destination office. Maersk office where the Bills of Lading have been surrendered will inform the Maersk destination office and allow the release.
|
Trigger
Service is applicable upon the customer’s request. Fee will appear on the freight invoice.
|
Equipment size / type (if applicable)
NA
|
Tarriff
USD 30 per bill of lading
|
|
Code
DRP
|
Name of surcharge
Drop Off Charge (Imports)
|
Description/Definition
A surcharge where the customer dropped off the empty container to a different location without consulting the carrier first. It covers the unit empty positioning cost.
|
Trigger
|
Equipment size / type (if applicable)
NA
|
Tarriff
USD 100 per container
|
2022 Public Holidays and Free Time
Maersk will offer extended import and export demurrage & detention freetime during Public Holidays. This concession only applies where Public Holidays fall within a customer's agreed freetime period and in such cases, the freetime will be extended to include these days.
| Date | Day | Description |
|---|---|---|
|
Date
3-Jan-22
|
Day
Monday
|
Description
New Year’s Day
|
|
Date
4-Jan-22
|
Day
Tuesday
|
Description
Day After New Year's Day
|
|
Date
7-Feb-22
|
Day
Monday
|
Description
Waitangi Day
|
|
Date
15-Apr-22
|
Day
Friday
|
Description
Good Friday
|
|
Date
18-Apr-22
|
Day
Monday
|
Description
Easter Monday
|
|
Date
25-Apr-22
|
Day
Monday
|
Description
ANZAC Day
|
|
Date
6-Jun-22
|
Day
Monday
|
Description
Queen’s Birthday
|
|
Date
24-Jun-22
|
Day
Friday
|
Description
Mataraki
|
|
Date
24-Oct-22
|
Day
Monday
|
Description
Labour Day
|
|
Date
27-Dec-22
|
Day
Tuesday
|
Description
Christmas Holiday*
|
|
Date
26-Dec-22
|
Day
Monday
|
Description
Boxing Day
|
* Christmas is on the 25th but observed on the 27th because 25th is a Sunday.
US Food and Drug Administration Biosecurity Regulations
New rules are being implemented from 12 December 2003 by the US FDA (Food and Drug Administration) that require all domestic and foreign facilities that manufacture, process, pack or hold food (as defined in the regulation) for human or animal consumption in the USA to register with the FDA.
They will, at the same time, introduce rules requiring the goods be declared prior to arrival (at least four hours before, but not more than five days prior to arrival).
Below is a link to articles that explain the new rules in full and highlight everything that shippers need to know.
Experience our new and enhanced cargo booking
Now with instant booking confirmation.
In our continuous effort to offer you a simpler and easier digital booking experience we are pleased to present to you our new booking solution on Maersk.com.
You can now have your cargo booking request confirmed within seconds. In addition, you get greater visibility of sailing options with available vessel space, a list of depots with empty containers to choose from, and a choice of relevant value-added services. And you can now book from any device.
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