Shipping to and from Australia
Your complete guide to shipping to and from Australia. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
Local information
6 Coghlan Rd, Outer Harbor SA 5018, Australia
Adelaide Bill of Lading Front Counter
Seaway
7 Comley Street
Adelaide Airport
SA 5950
(Parkfresh Building)
Curlew Street, Port of Brisbane, QLD, 4178
DP World Terminal - Brisbane
Wharf 4, Port Drive, Port of Brisbane QLD 4178, Australia
Brisbane Bill of Lading Front Counter
Unit 1, 1-3 Westringia Road
Brisbane Airport
Australia QLD 4008
Tydeman Road, North Fremantle, WA, 6159
Keilor Park
Australia VIC 3042
Sydney
Australia NSW 2000
West Swanson Dock Terminal Mackenzie Rd, West Melbourne VIC 3003, Australia
Patrick Terminal - Melbourne
2 Phillips Road West, Melbourne, VIC 3003, Australia
Victoria International Container Terminal
78 Webb Dock Dr, Port Melbourne VIC 3207, Australia
38 Robertson Street, Carrington NSW 2294 Australia
Gate B105A Penrhyn Rd, Banksmeadow NSW 2019, Australia
DP World Sydney Terminal
Port Drive 42 Friendship Road Port Botany NSW, 2036
Hutchison Ports Sydney Terminal
Gate B, 150-160 Foreshore Rd, Botany NSW 2019
91 Hubert Street South Townsville, QLD 4810, Australia
As one of Australia’s leading shipping companies, we connect Australia’s businesses large and small with customers and suppliers across the globe. Calling ports in Sydney, Adelaide, Brisbane, Fremantle and Melbourne, we offer the links you need to take advantage of global trade.
Since 1993, we have developed a range of competitive services that connect key Australian ports to our unrivalled global network – giving you a reliable connection to the rest of the world. And, with head offices in Sydney and staff based in Adelaide, Brisbane, Fremantle and Melbourne, we are close to your operations.
Useful information
Get up-to-data local information about holiday periods, charges, payment services, procedures and restrictions, and more.
2018 Changes on our Self-Service Portal (maersk.com)
We are making some changes on our website effective 11 February 2018 with regards to updating Named Account Customer (NAC) when placing bookings and amending pay term details from the shipment binder before invoice generation.
We are making these changes to effectively ensure that you receive the correct invoice and to give you better visibility on rates, payers and payment terms.
What are the changes?
- Named Account Customer (NAC) and Service contract number
- Amending payer and payment terms prior to invoicing
- Change in Self Service portal – Shipping instruction submission
- Verify copy validation screen – To remind you about payer validation
1) Named Account Customer (NAC) and Service contract Number
The service contract field has been moved from page 1 to page 2 of the booking screen. Once you enter the booking details, we will price the shipment on the correct service contract and display it to you on the next page.
If you have a ‘Named Account’ contract, there will be an option to select the Named Account Customer under Parties. If you do not have a named account contract, then you will not see this option.
A message will be displayed under Price overview on the top right of the page to select the Named Account Customer. Based on the booking details you’ve entered, we will automatically retrieve the named account details and display them – ‘ACB Logistics’ as you can see in the screenshot below.
If the Named Account is retrieved correctly, please select it. You have an option to ‘Add new’ where you can select a new Named Account Customer. We will try to price the booking based on this new Named Account customer.
If you do not want to use a Named Account Contract and want to use a different contract, then please select the option ‘I don’t want to use NAC’.
Once you have selected the Named Account Customer, you will see the service contract number under Price Overview.
You can see the price if you are the price owner/contract owner. If you do not agree to the service contract retrieved, you can submit the contract number in the contract field on the left. However, we kindly request you to re-check the booking details including origin, destination, commodity, container details and price owner. If these details are correct, you can enter the service contract number which you would like to apply in this booking.
There is no need to update the contract number if the service contract displayed under Price Overview is correct.
2. Amending payer and payment terms prior to invoicing
Apart from the service contract and the named account changes, we are also introducing a new change whereby you can request a change to the pay party/payment terms (prepaid/collect) before the invoice is triggered.
Go to shipment binder and under Pricing tab. If you are the payer or price owner, you can see the rates, payment party and payer details. You now also have an option to submit a request change the payers
When you click on request change, you have an option of updating the details that you need to change.
Please use this option only if the invoice is not generated yet. If the invoice is triggered, please log a dispute.
3. Change in Self Service portal – Shipping instruction submission – Customer Codes are now visible, along with customer name and address.
Starting from 7 April 2018, you will be able to see more precise payer information and verify them on my ML.com and my Safmarine.com for both freight and surcharges. Those changes are illustrated below:
The customer code (as seen in the red rectangle) has been added to the name and address to help facilitate the proper payer identification.
4. Verify copy validation screen – To remind you about payer validation
Verify copy overview When you look at the list of your Verified Copies to validate, as you hover over the “approve” button, a pop-up message will remind you to validate the payer information (as seen in the red rectangle).
Please note that if you do not approve the verify copy, the shipment will still be processed and move forward.
5. Payer information on the Verify Copy
Starting from 21 April 2018, Payer information only will be displayed on the verify copy as shown below:
The following local charges are subject to change.
Maersk offers a variety of additional Value Added Services (VAS) which are available on demand. Please contact our Australian office for applicable VAS charges.
Effective 1st Nov 2018
| Code | Name of surcharge | Description/Definition | Billing | Equipment size / type | Tarriff |
|---|---|---|---|---|---|
|
Code
AES
|
Name of surcharge
Additional Export Service
|
Description/Definition
Can vary with the situation as this charge is used to cover export services that do not have a defined VAS surcharge. For these special requests, e.g. customer wants to gate out their full export containers from the terminal, Maersk will inform customers of the charges and seek their acceptance before performing the action requested by the customer.
|
Billing
Service is applicable upon the customer’s request. Fee will appear on the freight invoice.
|
Equipment size / type
ALL
|
Tarriff
Varying
|
|
Code
AME
|
Name of surcharge
Transport Document Amendment Fee - Export
|
Description/Definition
Fee is applicable to any amendments requested after a Bill of Lading has been issued at Origin, if the cargo has already been loaded onto the deep sea voyage ex New Zealand. Amendments requested prior to cargo loading deep sea will not incur AMF fee.
|
Billing
Fee incurred upon customer's request via email/telephone/online for any amendment after Bills of Lading have been issued, post vessel loading. Fee will appear on the freight invoice.
|
Equipment size / type
NA
|
Tarriff
25 USD per bill of lading
|
|
Code
AMI
|
Name of surcharge
Transport Document Amendment Fee - Import
|
Description/Definition
Fee is applicable to any amendments requested at destination office or any other office, after a Bill of Lading has been issued.
|
Billing
Fee incurred upon customer's request via email/telephone/online for any amendment after Bills of Lading have been issued, post vessel loading. Fee will appear on the freight invoice.
|
Equipment size / type
NA
|
Tarriff
25 USD per bill of lading
|
|
Code
BLE
|
Name of surcharge
Transport Document Issuance Service - Export
|
Description/Definition
Fee to provide a second set of Bills of Lading. Covers both the issuance of Bills of Lading in a different location from origin or destination, as well as re-issuance needed for other reasons at origin.
|
Billing
The issuance of BL in a location that is different from origin or destination as well as re-issuance needed for other reasons. Fee will appear on the freight invoice.
|
Equipment size / type
NA
|
Tarriff
30 USD per bill lading
|
|
Code
BLI
|
Name of surcharge
Transport Document Issuance Service - Import
|
Description/Definition
Fee to provide a second set of Bills of Lading. Covers both the issuance of Bills of Lading in a different location from origin or destination, as well as re-issuance needed for other reasons.
|
Billing
The issuance of BL in a location that is different from origin or destination as well as re-issuance needed for other reasons. Fee will appear on the freight invoice.
|
Equipment size / type
NA
|
Tarriff
40 USD per bill lading
|
|
Code
CAD
|
Name of surcharge
Change of Destination - Administrative Cost
|
Description/Definition
Surcharge applicable for changing the final Place of Delivery of a shipment prior to discharge at transhipment port. This is only applicable to shipments where the first Port of Discharge is not affected. Change of Destination involving a revised Place of Delivery following transhipment must be advised no later than 92 hours prior to arrival at transhipment port. Change of Destination requests received less than 92 hours before shipment ETA at transhipment port will be rejected. CAD Change of Destination is charged as follows: Upon approval of customer's request for Change of Destination, shipment will be re-priced based on revised destination, surcharge applied and new freight invoice will be issued. Surcharge for CAD Change of Destination (Administrative cost) is charged a flat fee per Bill of Lading. |
Billing
Fee incurred upon customer's request for Change of Destination. A flat fee per Bill of Lading is incurred.
|
Equipment size / type
ALL
|
Tarriff
300 USD per bill lading
|
|
Code
CCE
|
Name of surcharge
Container Cleaning Exports
|
Description/Definition
The charge is a value added service provided on request from the customer to "clean" the empty container before pick up. It does not cover provision of Containers with specific quality, for example: Food Grade Containers.
|
Billing
Service is applicable upon the customer’s request. Fee will appear on the freight invoice.
|
Equipment size / type
ALL
|
Tarriff
110 AUD per container
|
|
Code
CLL
|
Name of surcharge
Booking Cancellation Fee
|
Description/Definition
Applicable to all bookings cancelled, reduced or rolled within 12 days of vessel ETA of 1st load port. The cancellation fee is also applicable for "no-show" cargo.
For bookings cancelled or rolled after containers have been gated in, a Change of Vessel fee will also apply (charged as Additional Export Service), it will also apply where customer requests a change of destination within that 12 day period that results in a cargo being moved onto a different 1st leg vessel.
|
Billing
Fee incurred upon customer request. For reduced or rolled bookings: fee will appear on the freight invoice. For cancelled bookings: fee will be added via a manual invoice.
|
Equipment size / type
ALL
|
Tarriff
250 AUD per container
|
|
Code
COD
|
Name of surcharge
Change of Destination
|
Description/Definition
Surcharge applicable for changing the immediate Port of Discharge of a shipment. Change of Destination must be advised no later than 72 hours prior to cargo arrival at Port of Discharge. COD requests received less than 72 hours before shipment ETA at discharge port will be rejected. COD Change of Destination is charged as follows: Upon approval of customer's request for Change of Destination, shipment will be re-priced based on revised destination, surcharge applied and new freight invoice will be issued. Surcharge for COD Change of Destination is charged per container. |
Billing
Fee incurred upon customer's request for Change of Destination. A standard fee per container is incurred.
|
Equipment size / type
ALL
|
Tarriff
300 USD per container
|
|
Code
HBL
|
Name of surcharge
House Transport Documents
|
Description/Definition
A service provided by the carrier to perform additional administration when a forwarder issues a House Bill of Lading. More specifically, the carrier will issue an Original Bill of Lading (B/L)/Transport Document (TPDOC) based on the House Bill of Lading documentation provided by the forwarder
|
Billing
|
Equipment size / type
|
Tarriff
30 USD per bill lading
|
|
Code
LDS
|
Name of surcharge
Late Documentation Fee
|
Description/Definition
This fee is to cover additional administration costs when the customer submits relevant Shipping Instructions (SI) and/or mandatory Bill of Lading (B/L)/Transport Documentation (TPdoc) after the specified cut-off time for the shipment. This fee is applied upon receipt of late SI/documents.
|
Billing
|
Equipment size / type
|
Tarriff
25 AUD per bill lading
|
|
Code
MBF
|
Name of surcharge
Manual Booking Fee
|
Description/Definition
Applicable to all booking requests made via manual booking channels (Email, Posted mail and Telephone).
For customers who normally book via E-Channels, any bookings made manually due to Maersk.com website being unavailable can apply to have MBF waived. Please inform your Customer Services representative as soon as possible. Where a shipment is both booked and documentation submitted via manual channels, both MBF and MDF will apply.
|
Billing
Fee incurred when booking is received via manual channel. Fee will appear on the freight invoice.
|
Equipment size / type
NA
|
Tarriff
50 AUD per bill lading
|
|
Code
MDF
|
Name of surcharge
Manual Documentation Processing Fee
|
Description/Definition
Applicable to all Shipping Instructions documentation submitted via manual channels (Email, Posted mail). For customers who normally submit Shipping Instructions via E-Channels, any documentation submitted manually due to Maersk.com website being unavailable can apply to have MDF waived. Please inform your Customer Services representative as soon as possible. Where a shipment is both booked and documentation submitted via manual channels, both MBF and MDF will apply.
|
Billing
Fee incurred when Shipping Instructions received via manual channels. Fee will appear on the freight invoice.
|
Equipment size / type
NA
|
Tarriff
50 AUD per bill lading
|
|
Code
PQC
|
Name of surcharge
Premium Quality Container
|
Description/Definition
Surcharge applicable to the use of a specific quality of container including, but not limited to, food grade, dairy grade, flexi grade containers. Surcharge includes the cost of inspection and preparation of empty container to meet Premium requirements as outlined by relevant industry regulations.
|
Billing
Service is applicable upon the customer’s request. Fee will appear on the freight invoice.
|
Equipment size / type
20/40 DRY
|
Tarriff
150 USD per container
|
|
Code
SWC
|
Name of surcharge
Switch Transport Document Service
|
Description/Definition
The carrier provides a service to 'switch' transport documents (Bills of Lading) by issuing a 2nd set of documents for the purpose of showing to new parties. A 'switch' is used to prevent the shipper from being visible to the ultimate buyer and protects the interests of the cargo intermediary. This service is applicable upon customer’s request.
|
Billing
Service is applicable upon the customer’s request. Fee will appear on the freight invoice.
|
Equipment size / type
NA
|
Tarriff
75 AUD per bill lading
|
|
Code
TLE
|
Name of surcharge
Electronic Cargo Release Service - Export
|
Description/Definition
Also known as 'Telex' or 'Express' release. Allows cargo release upon proof of identity of the receiver as consignee, provided 1 or all 3 of the original Bills of Lading (depending upon the bill types) have been surrendered by the Shipper/Consignee, or an authorised agent of the shipper/consignee, at a Maersk office location other than the Maersk destination office. Maersk office where the Bills of Lading have been surrendered will inform the Maersk destination office and allow the release.
|
Billing
Service is applicable upon the customer’s request. Fee will appear on the freight invoice.
|
Equipment size / type
NA
|
Tarriff
40 USD per bill lading
|
2020 Public Holidays and Free Time
Maersk will offer extended import and export demurrage & detention freetime during Public Holidays. This concession only applies where Public Holidays fall within a customer's agreed freetime period and in such cases, the freetime will be extended to include these days.
| Date | Day | Description |
|---|---|---|
|
Date
01-Jan-20
|
Day
Wednesday
|
Description
New Year’s Day
|
|
Date
27-Jan-20
|
Day
Monday
|
Description
Australia Day
|
|
Date
10-Apr-20
|
Day
Friday
|
Description
Good Friday
|
|
Date
11-Apr-20
|
Day
Saturday
|
Description
Easter Saturday
|
|
Date
12-Apr-20
|
Day
Sunday
|
Description
Easter Sunday
|
|
Date
13-Apr-20
|
Day
Monday
|
Description
Easter Monday
|
|
Date
27-Apr-20
|
Day
Monday
|
Description
ANZAC day
|
|
Date
08-Jun-20
|
Day
Monday
|
Description
Queen’s Birthday
|
|
Date
05-Oct-20
|
Day
Monday
|
Description
Labour Day
|
|
Date
25-Dec-20
|
Day
Friday
|
Description
Christmas Holiday
|
|
Date
28-Dec-20
|
Day
Monday
|
Description
Boxing Day
|
Experience our new and enhanced cargo booking
Now with instant booking confirmation.
In our continuous effort to offer you a simpler and easier digital booking experience we are pleased to present to you our new booking solution on Maersk.com.
You can now have your cargo booking request confirmed within seconds. In addition, you get greater visibility of sailing options with available vessel space, a list of depots with empty containers to choose from, and a choice of relevant value-added services. And you can now book from any device.
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