Shipping to and from Australia

2018 Changes on our Self-Service Portal (maersk.com)

We are making some changes on our website effective 11 February 2018 with regards to updating Named Account Customer (NAC) when placing bookings and amending pay term details from the shipment binder before invoice generation.

We are making these changes to effectively ensure that you receive the correct invoice and to give you better visibility on rates, payers and payment terms.

What are the changes?

• Named Account Customer (NAC) and Service contract number
• Amending payer and payment terms prior to invoicing
• Change in Self Service portal – Shipping instruction submission
• Verify copy validation screen – To remind you about payer validation

1)  Named Account Customer (NAC) and Service contract Number

The service contract field has been moved from page 1 to page 2 of the booking screen. Once you enter the booking details, we will price the shipment on the correct service contract and display it to you on the next page.

If you have a ‘Named Account’ contract, there will be an option to select the Named Account Customer under Parties.  If you do not have a named account contract, then you will not see this option. 

A message will be displayed under Price overview on the top right of the page to select the Named Account Customer. Based on the booking details you’ve entered, we will automatically retrieve the named account details and display them – ‘ACB Logistics’ as you can see in the screenshot below. 

If the Named Account is retrieved correctly, please select it. You have an option to ‘Add new’ where you can select a new Named Account Customer. We will try to price the booking based on this new Named Account customer. 

If you do not want to use a Named Account Contract and want to use a different contract, then please select the option ‘I don’t want to use NAC’. 

Once you have selected the Named Account Customer, you will see the service contract number under Price Overview.  

You can see the price if you are the price owner/contract owner. If you do not agree to the service contract retrieved, you can submit the contract number in the contract field on the left. However, we kindly request you to re-check the booking details including origin, destination, commodity, container details and price owner. If these details are correct, you can enter the service contract number which you would like to apply in this booking. 

There is no need to update the contract number if the service contract displayed under Price Overview is correct.

2. Amending payer and payment terms prior to invoicing

Apart from the service contract and the named account changes, we are also introducing a new change whereby you can request a change to the pay party/payment terms (prepaid/collect) before the invoice is triggered. 

Go to shipment binder and under Pricing tab. If you are the payer or price owner, you can see the rates, payment party and payer details. You now also have an option to submit a request change the payers

When you click on request change, you have an option of updating the details that you need to change. 

Please use this option only if the invoice is not generated yet. If the invoice is triggered, please log a dispute. 

3. Change in Self Service portal – Shipping instruction submission – Customer Codes are now visible, along with customer name and address.

Starting from 7 April 2018, you will be able to see more precise payer information and verify them on Maersk website for both freight and surcharges. Those changes are illustrated below:

The customer code (as seen in the red rectangle) has been added to the name and address to help facilitate the proper payer identification.

4. Verify copy validation screen – To remind you about payer validation

Verify copy overview When you look at the list of your Verified Copies to validate, as you hover over the “approve” button, a pop-up message will remind you to validate the payer information (as seen in the red rectangle).

Please note that if you do not approve the verify copy, the shipment will still be processed and move forward.

5. Payer information on the Verify Copy

Starting from 21 April 2018, Payer information only will be displayed on the verify copy as shown below:

The following local charges are subject to change.

Maersk offers a variety of additional Value Added Services (VAS) which are available on demand. Please contact our Australian office for applicable VAS charges.

Effective 1st Nov 2018

2022 Public Holidays and Free Time

Maersk will offer extended import and export demurrage & detention freetime during Public Holidays. This concession only applies where Public Holidays fall within a customer's agreed freetime period and in such cases, the freetime will be extended to include these days.