Shipping to and from Australia

Your complete guide to shipping to and from Australia. Find the right route, get Maersk office locations, discover local solutions, payment options and more.

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Local information

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Main office

Maersk Australia – Sydney

Address

Level 8, 383 Kent Street
Sydney
Australia NSW 2000

Contacts

+61 2 9696 9696

Import related queries:
au.import@maersk.com
Export related queries:
au.export@maersk.com

Opening hours

Mon-Fri 08:30-17:00

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Port

Adelaide

Address

Flinders Adelaide Container Terminal
6 Coghlan Rd, Outer Harbor SA 5018, Australia

Contacts

Opening hours

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Port

Brisbane

Address

Brisbane Patrick Terminal
Curlew Street, Port of Brisbane, QLD, 4178

DP World Terminal - Brisbane
Wharf 4, Port Drive, Port of Brisbane QLD 4178, Australia

Contacts

Opening hours

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Port

Fremantle

Address

Fremantle Patrick Terminal
Tydeman Road, North Fremantle, WA, 6159

Contacts

Opening hours

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Office

Maersk Australia – Melbourne

Address

53 Harrick Road
Keilor Park
Australia VIC 3042

Contacts

1800 555 593

Import related queries:
au.import@maersk.com
Export related queries:
au.export@maersk.com

Opening hours

Front Counter Operating Hours: Monday – Friday: 8:30 – 17:00

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Port

Melbourne

Address

DP World Terminal - Melbourne
West Swanson Dock Terminal Mackenzie Rd, West Melbourne VIC 3003, Australia

Patrick Terminal - Melbourne
2 Phillips Road West, Melbourne, VIC 3003, Australia

Victoria International Container Terminal
78 Webb Dock Dr, Port Melbourne VIC 3207, Australia

Contacts

Opening hours

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Port

Newcastle

Address

Toll Carrington
38 Robertson Street, Carrington NSW 2294 Australia

Contacts

Opening hours

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Port

Sydney

Address

Patrick Terminals – Sydney
Gate B105A Penrhyn Rd, Banksmeadow NSW 2019, Australia

DP World Sydney Terminal
Port Drive 42 Friendship Road Port Botany NSW, 2036

Hutchison Ports Sydney Terminal
Gate B, 150-160 Foreshore Rd, Botany NSW 2019

Contacts

Opening hours

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Port

Townsville

Address

Townsville Northern Stevedoring Park
91 Hubert Street South Townsville, QLD 4810, Australia

Contacts

Opening hours

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As one of Australia’s leading shipping companies, we connect Australia’s businesses large and small with customers and suppliers across the globe. Calling ports in Sydney, Adelaide, Brisbane, Fremantle and Melbourne, we offer the links you need to take advantage of global trade.

Since 1993, we have developed a range of competitive services that connect key Australian ports to our unrivalled global network – giving you a reliable connection to the rest of the world. And, with head offices in Sydney and staff based in Adelaide, Brisbane, Fremantle and Melbourne, we are close to your operations.

Useful information

Get up-to-data local information about holiday periods, charges, payment services, procedures and restrictions, and more.

2018 Changes on our Self-Service Portal (maersk.com)

We are making some changes on our website effective 11 February 2018 with regards to updating Named Account Customer (NAC) when placing bookings and amending pay term details from the shipment binder before invoice generation.

We are making these changes to effectively ensure that you receive the correct invoice and to give you better visibility on rates, payers and payment terms.

What are the changes?

Named Account Customer (NAC) and Service contract number
Amending payer and payment terms prior to invoicing
Change in Self Service portal – Shipping instruction submission
Verify copy validation screen – To remind you about payer validation

1) Named Account Customer (NAC) and Service contract Number

The service contract field has been moved from page 1 to page 2 of the booking screen. Once you enter the booking details, we will price the shipment on the correct service contract and display it to you on the next page.

If you have a ‘Named Account’ contract, there will be an option to select the Named Account Customer under Parties. If you do not have a named account contract, then you will not see this option.

A message will be displayed under Price overview on the top right of the page to select the Named Account Customer. Based on the booking details you’ve entered, we will automatically retrieve the named account details and display them – ‘ACB Logistics’ as you can see in the screenshot below.

If the Named Account is retrieved correctly, please select it. You have an option to ‘Add new’ where you can select a new Named Account Customer. We will try to price the booking based on this new Named Account customer.

If you do not want to use a Named Account Contract and want to use a different contract, then please select the option ‘I don’t want to use NAC’.

Once you have selected the Named Account Customer, you will see the service contract number under Price Overview.

You can see the price if you are the price owner/contract owner. If you do not agree to the service contract retrieved, you can submit the contract number in the contract field on the left. However, we kindly request you to re-check the booking details including origin, destination, commodity, container details and price owner. If these details are correct, you can enter the service contract number which you would like to apply in this booking.

There is no need to update the contract number if the service contract displayed under Price Overview is correct.

2. Amending payer and payment terms prior to invoicing

Apart from the service contract and the named account changes, we are also introducing a new change whereby you can request a change to the pay party/payment terms (prepaid/collect) before the invoice is triggered.

Go to shipment binder and under Pricing tab. If you are the payer or price owner, you can see the rates, payment party and payer details. You now also have an option to submit a request change the payers

Amending payer and payment terms prior to invoicing

When you click on request change, you have an option of updating the details that you need to change.

Please use this option only if the invoice is not generated yet. If the invoice is triggered, please log a dispute.

3. Change in Self Service portal – Shipping instruction submission – Customer Codes are now visible, along with customer name and address.

Starting from 7 April 2018, you will be able to see more precise payer information and verify them on Maersk website for both freight and surcharges. Those changes are illustrated below:

The customer code (as seen in the red rectangle) has been added to the name and address to help facilitate the proper payer identification.

4. Verify copy validation screen – To remind you about payer validation

Verify copy overview When you look at the list of your Verified Copies to validate, as you hover over the “approve” button, a pop-up message will remind you to validate the payer information (as seen in the red rectangle).

Please note that if you do not approve the verify copy, the shipment will still be processed and move forward.

5. Payer information on the Verify Copy

Starting from 21 April 2018, Payer information only will be displayed on the verify copy as shown below:

Please note that there will be no change to your Bill of Lading

The following local charges are subject to change.

Maersk offers a variety of additional Value Added Services (VAS) which are available on demand. Please contact our Australian office for applicable VAS charges.

Effective 1st Nov 2018

Code	Name of surcharge	Description/Definition	Billing	Equipment size / type	Tarriff
Code AES	Name of surcharge Additional Export Service	Description/Definition Can vary with the situation as this charge is used to cover export services that do not have a defined VAS surcharge. For these special requests, e.g. customer wants to gate out their full export containers from the terminal, Maersk will inform customers of the charges and seek their acceptance before performing the action requested by the customer.	Billing Service is applicable upon the customer’s request. Fee will appear on the freight invoice.	Equipment size / type ALL	Tarriff Varying
Code AME	Name of surcharge Transport Document Amendment Fee - Export	Description/Definition Fee is applicable to any amendments requested post vessel sailing (subject to ETD/Shipped on Board). Multiple changes are allowed within a single amendment request per Transport Document (B/L). Transport Document Amendment Fee- Export (AME) will not apply if the requested changes are due to a Carrier error. For Split bills the application of AME will be only once to the main shipment.	Billing Fee incurred upon customer’s request via email/telephone/online for any amendments post vessel loading. Fee will appear on the freight invoice.	Equipment size / type NA	Tarriff 25 USD per bill of lading
Code AMI	Name of surcharge Transport Document Amendment Fee - Import	Description/Definition Fee is applicable to any amendments requested at destination office or any other office, after a Bill of Lading has been issued.	Billing Fee incurred upon customer's request via email/telephone/online for any amendment after Bills of Lading have been issued, post vessel loading. Fee will appear on the freight invoice.	Equipment size / type NA	Tarriff 25 USD per bill of lading
Code BLE	Name of surcharge Transport Document Issuance Service - Export	Description/Definition Fee to provide a second set of Bills of Lading. Covers both the issuance of Bills of Lading in a different location from origin or destination, as well as re-issuance needed for other reasons at origin.	Billing The issuance of BL in a location that is different from origin or destination as well as re-issuance needed for other reasons. Fee will appear on the freight invoice.	Equipment size / type NA	Tarriff 30 USD per bill lading
Code BLI	Name of surcharge Transport Document Issuance Service - Import	Description/Definition Fee to provide a second set of Bills of Lading. Covers both the issuance of Bills of Lading in a different location from origin or destination, as well as re-issuance needed for other reasons.	Billing The issuance of BL in a location that is different from origin or destination as well as re-issuance needed for other reasons. Fee will appear on the freight invoice.	Equipment size / type NA	Tarriff 40 USD per bill lading
Code CAD	Name of surcharge Change of Destination - Administrative Cost	Description/Definition Surcharge applicable for changing the final Place of Delivery of a shipment prior to discharge at transhipment port. This is only applicable to shipments where the first Port of Discharge is not affected. Change of Destination involving a revised Place of Delivery following transhipment must be advised no later than 92 hours prior to arrival at transhipment port. Change of Destination requests received less than 92 hours before shipment ETA at transhipment port will be rejected. CAD Change of Destination is charged as follows: Upon approval of customer's request for Change of Destination, shipment will be re-priced based on revised destination, surcharge applied and new freight invoice will be issued. Surcharge for CAD Change of Destination (Administrative cost) is charged a flat fee per Bill of Lading.	Billing Fee incurred upon customer's request for Change of Destination. A flat fee per Bill of Lading is incurred.	Equipment size / type ALL	Tarriff 300 USD per bill lading
Code CCE	Name of surcharge Container Cleaning Exports	Description/Definition The charge is a value added service provided on request from the customer to "clean" the empty container before pick up. It does not cover provision of Containers with specific quality, for example: Food Grade Containers.	Billing Service is applicable upon the customer’s request. Fee will appear on the freight invoice.	Equipment size / type ALL	Tarriff 110 AUD per container
Code CLL	Name of surcharge Booking Cancellation Fee	Description/Definition Applicable to all bookings cancelled, reduced or rolled within 12 days of vessel ETA of 1st load port. The cancellation fee is also applicable for "no-show" cargo. For bookings cancelled or rolled after containers have been gated in, a Change of Vessel fee will also apply (charged as Additional Export Service), it will also apply where customer requests a change of destination within that 12 day period that results in a cargo being moved onto a different 1st leg vessel.	Billing Fee incurred upon customer request. For reduced or rolled bookings: fee will appear on the freight invoice. For cancelled bookings: fee will be added via a manual invoice.	Equipment size / type ALL	Tarriff 250 AUD per container
Code COD	Name of surcharge Change of Destination	Description/Definition Surcharge applicable for changing the immediate Port of Discharge of a shipment. Change of Destination must be advised no later than 72 hours prior to cargo arrival at Port of Discharge. COD requests received less than 72 hours before shipment ETA at discharge port will be rejected. COD Change of Destination is charged as follows: Upon approval of customer's request for Change of Destination, shipment will be re-priced based on revised destination, surcharge applied and new freight invoice will be issued. Surcharge for COD Change of Destination is charged per container.	Billing Fee incurred upon customer's request for Change of Destination. A standard fee per container is incurred.	Equipment size / type ALL	Tarriff 300 USD per container
Code HBL	Name of surcharge House Transport Documents	Description/Definition A service provided by the carrier to perform additional administration when a forwarder issues a House Bill of Lading. More specifically, the carrier will issue an Original Bill of Lading (B/L)/Transport Document (TPDOC) based on the House Bill of Lading documentation provided by the forwarder	Billing	Equipment size / type	Tarriff 30 USD per bill lading
Code LDS	Name of surcharge Late Documentation Fee	Description/Definition This fee is to cover additional administration costs when the customer submits relevant Shipping Instructions (SI) and/or mandatory Bill of Lading (B/L)/Transport Documentation (TPdoc) after the specified cut-off time for the shipment. This fee is applied upon receipt of late SI/documents.	Billing	Equipment size / type	Tarriff 25 AUD per bill lading
Code MBF	Name of surcharge Manual Booking Fee	Description/Definition Applicable to all booking requests made via manual booking channels (Email, Posted mail and Telephone). For customers who normally book via E-Channels, any bookings made manually due to Maersk.com website being unavailable can apply to have MBF waived. Please inform your Customer Services representative as soon as possible. Where a shipment is both booked and documentation submitted via manual channels, both MBF and MDF will apply.	Billing Fee incurred when booking is received via manual channel. Fee will appear on the freight invoice.	Equipment size / type NA	Tarriff 50 AUD per bill lading
Code MDF	Name of surcharge Manual Documentation Processing Fee	Description/Definition Applicable to all Shipping Instructions documentation submitted via manual channels (Email, Posted mail). For customers who normally submit Shipping Instructions via E-Channels, any documentation submitted manually due to Maersk.com website being unavailable can apply to have MDF waived. Please inform your Customer Services representative as soon as possible. Where a shipment is both booked and documentation submitted via manual channels, both MBF and MDF will apply.	Billing Fee incurred when Shipping Instructions received via manual channels. Fee will appear on the freight invoice.	Equipment size / type NA	Tarriff 50 AUD per bill lading
Code PQC	Name of surcharge Premium Quality Container	Description/Definition Surcharge applicable to the use of a specific quality of container including, but not limited to, food grade, dairy grade, flexi grade containers. Surcharge includes the cost of inspection and preparation of empty container to meet Premium requirements as outlined by relevant industry regulations.	Billing Service is applicable upon the customer’s request. Fee will appear on the freight invoice.	Equipment size / type 20/40 DRY	Tarriff 200 USD per container
Code SWC	Name of surcharge Switch Transport Document Service	Description/Definition The carrier provides a service to 'switch' transport documents (Bills of Lading) by issuing a 2nd set of documents for the purpose of showing to new parties. A 'switch' is used to prevent the shipper from being visible to the ultimate buyer and protects the interests of the cargo intermediary. This service is applicable upon customer’s request.	Billing Service is applicable upon the customer’s request. Fee will appear on the freight invoice.	Equipment size / type NA	Tarriff 75 AUD per bill lading
Code TLE	Name of surcharge Electronic Cargo Release Service - Export	Description/Definition Also known as 'Telex' or 'Express' release. Allows cargo release upon proof of identity of the receiver as consignee, provided 1 or all 3 of the original Bills of Lading (depending upon the bill types) have been surrendered by the Shipper/Consignee, or an authorised agent of the shipper/consignee, at a Maersk office location other than the Maersk destination office. Maersk office where the Bills of Lading have been surrendered will inform the Maersk destination office and allow the release.	Billing Service is applicable upon the customer’s request. Fee will appear on the freight invoice.	Equipment size / type NA	Tarriff 40 USD per bill lading
Code WDF	Name of surcharge Weight Discrepancy Fee	Description/Definition This fee will be applied to bookings in the follow scenarios: Discrepancy between VGM and the weight declared in shipping instruction (Shipping instruction weight + Container Tare weight) Declared VGM exceeds Max Gross Weight of the container as per “Container Safety Convention Plate” (excluding Shipper Owned Container), or Declared VGM is less than Tare Weight of the container.	Billing	Equipment size / type ALL	Tarriff USD 100 per bill of lading

2021 Public Holidays and Free Time

Maersk will offer extended import and export demurrage & detention freetime during Public Holidays. This concession only applies where Public Holidays fall within a customer's agreed freetime period and in such cases, the freetime will be extended to include these days.

Date	Day	Description
Date 01-Jan-21	Day Friday	Description New Year’s Day
Date 26-Jan-21	Day Saturday	Description Australia Day
Date 02-Apr-21	Day Friday	Description Good Friday
Date 03-Apr-21	Day Saturday	Description Easter Saturday
Date 04-Apr-21	Day Sunday	Description Easter Sunday
Date 05-Apr-21	Day Monday	Description Easter Monday
Date 25-Apr-21	Day Sunday	Description ANZAC day
Date 14-Jun-21	Day Monday	Description Queen’s Birthday
Date 25-Dec-21	Day Saturday	Description Christmas Holiday
Date 26-Dec-21	Day Sunday	Description Boxing Day

Experience our new and enhanced cargo booking

Now with instant booking confirmation.

In our continuous effort to offer you a simpler and easier digital booking experience we are pleased to present to you our new booking solution on Maersk.com.

You can now have your cargo booking request confirmed within seconds. In addition, you get greater visibility of sailing options with available vessel space, a list of depots with empty containers to choose from, and a choice of relevant value-added services. And you can now book from any device.

Try it here