Discover new ways to improve your customer service and drive operational efficiencies with a next-generation digital platform.


Introducing TradeLens

International supply chains are becoming more complex, trade regulations more dynamic, and outsourcing of logistics the norm. Your customers are relying on you to support their transformation. You can give them a competitive edge by facilitating better collaboration and providing them the information they need, just when they need it. To do this effectively, tools and technology that offer increased shipment visibility and access to real-time data and analytics will help you a great deal.

TradeLens is a secure platform, enabled by blockchain, that helps you track freight quickly and accurately, and resolve queries efficiently. With this solution, 3PLs and Freight Forwarders like you can improve your customer service, drive operational efficiency and save costs.

Helping you deliver better customer experience

respond to customer
Gain access to all your transportation milestones and documentation on a single platform
Utilise blockchain technology that ensures sensitive shipping documents are shared with the right partners
digital innovation
Use the platform to enable your digital growth and stay one step ahead of the competition
Increase operation efficiency with near real-time data sharing and standardised processes across your ecosystem
Focus on creating customer-centric opportunities by eliminating manual tasks and time spent on searching for critical data

The TradeLens effect on a freight forwarder’s customer service

A European freight forwarder received a large number of container updates from their supply chain partners. Not only were their employees overwhelmed by the volume of data, they found it challenging to sort through it and present only the most relevant and accurate data to their customers.

After implementing TradeLens, the freight forwarder received accurate real-time supply chain data directly from the source. This helped them automate reports and provide all critical notifications to their customers. As a result, customer information request calls reduced by 1.5 times and the time taken to issue invoices decreased by 2 days. In other words, the freight forwarder was able to improve their overall customer service.

The TradeLens effect on a freight forwarder’s customer service


A new paradigm in logistics: How TradeLens has transformed supply chain visibility

Today, data transfers between supply chain partners happen manually. Not only is this time consuming, but there’s also a risk of the data being disconnected and unreliable. To overcome this challenge, we worked with our long-standing partner IBM to introduce TradeLens.

In this e-book, we take a closer look at how this partnership, along with the evolution of TradeLens, is carrying logistics into a new era. We also explore the positive impact that TradeLens has on logistics and IT professionals, highlighting key industry challenges, benefits of the platform, and the burning need to connect and digitalise logistics data.

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What you can achieve by using TradeLens

respond to customer
Delight your customers by improving the speed and accuracy of your support response
Increase operational efficiency and build better customer relations
document realiablity
Ensure that the right shipping documents are available to authorised parties for every consignment
Gain opportunities for innovative product development for future offerings
Manage flows and exceptions optimally to offer added value to your customers

Meeting your innovation needs

Get all essential data updates

Stay on top of your digital freight management. The TradeLens Essential package uses API integration to give you access to near real-time data.

Manage trade efficiently with real-time data

Move beyond disjointed status updates and poor data quality. With the TradeLens Visibility package, data is shared directly from the source, managed digitally using dashboards, and updates are notified in real time.

Collaborate with your partners securely

Accelerate your workflows by automating documentation. The TradeLens Collaboration package provides all your trade partners and customers the same accurate data, so all actions can be viewed, tracked and executed in an instant.

TradeLens- Core packages

Getting started with TradeLens

TradeLens complements your existing logistics services by seamlessly integrating your entire supply chain to the blockchain platform. This enables efficiencies and cost savings across the board for companies of all sizes, budgets and IT setups. With TradeLens by your side, you can strengthen your current partnerships and offer better experiences.

Watch the video to find out more.

Hear from our expert

It’s an exciting time to be working in supply chain.… while we are experiencing unprecedented challenges, big industry and mindset changes are taking place for the better, and it feels great to be able to bring our customers a tool that can really help them overcome those challenges collaboratively and take advantage of the benefits that digitisation brings in the new era of global trade.

Quote from expert
Alexa Ríos Araneda
Regional Product Expert Europe, TradeLens

Get in touch with our product expert, Alexa Ríos Araneda

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