Senior Ground Transportation Execution Specialist

CA - Mississauga
Posted 23 Days Ago


The role of the Senior ground transportation execution specialist is to take full responsibility for the customer experience by managing the end-to-end intermodal cycle for customers with high volume or complexity in compliance with all company procedures and regulatory requirements. In this role, the candidate is to provide industry-leading care in order to increase customer satisfaction and continuously improve the customer experience.

We offer
We offer you an exciting global career at the forefront of world trade.
Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy…

We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.
When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, savings plan with an employer match and paid time-off – and our parental leave policy is recognized world-wide as one of the best in the industry.

Global scope
Every company, every country wants access to a competitive shipping, logistics and port system – and our people have created one company that offers one, easy-to-use solution to all their shipping needs.

Maersk is unique
Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers’ global supply chains. We do this through the global scale of Maersk, the world’s largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.

Join us and play an important role on our team lifting global trade every day!

Key responsibilities :

  • Ensure smooth execution of the intermodal shipment lifecycle by working closely with customers/truckers and internal support groups to achieve customer satisfaction goals through proactive and/or reactive issue resolution ownership.
  • Manage accounts with high business impact in terms of volume and/or revenue and high complexity.
  • Serve as point of escalation to resolve customer queries/issues that the Chennai Landside Transportation team is unable to resolve or close.
  • Actively prevent service failures and collaborate with stakeholders to implement countermeasures when necessary.
  • Identify the root cause when targets are not met and implement solutions by working closely with stakeholders.
  • Build rapport with and manage vendor performance related to customers cargo to ensure timely cargo delivery.
  • Understand and be familiar with KPIs and act in line with set targets.
  • Drive continuous improvements to remove waste and lower costs for both internal and external stakeholders.
  • Support the Landside Transportaion with data analytics and other initiatives that positively impacts the customer experience.
  • Always perform in a manner consistent with and loyal to the A.P. Moller – Maersk values.

Required qualification, experience  & skills

Education and Experience:

  • College Degree and 3+ years of functional experience in the Transportation Industry

Technical Skills and Competencies:

  • Strong Customer Centricity
  • Excellent communication skills and interpersonal skills.
  • Ability to multi-task and display sense of urgency.
  • Able to build and maintain solid relationships (internal and external).
  • Excellent organization and problem-solving skills.
  • Conflict resolution and persuation skills.
  • Ability to be a team player (essential).
  • Proficient in Microsoft Suite Applications.

Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants as required by law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender identity or expression, age, religion, creed, place of origin, citizenship, family or marital status, sexual orientation, disability or any other characteristic protected by applicable human rights legislation.  We will consider qualified applicants with a record of offences in a manner consistent with applicable human rights legislation.   


If you are interested in applying for employment with Maersk in Canada and need assistance or an accommodation to use our website or to apply for a position, please contact the applicable Human Resources Department by emailing 


You can also contact the Human Resources Department by calling 844-447-7878”.  Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.   

Additional info

Ref. R31114
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.