with critical business or global impact.
Has responsibility for ensuring the cost effective delivery of fit for
purpose IT services. Ensures services delivered satisfy the customers'
Responsible for on time, on budget, and on quality delivery of assigned
Responsible for the governance pertaining to in scope services.
Ensures that services are fit for purpose today and that future customer
requirements are anticipated and acted on in a timely manner.
Has responsibility and accountability for the delivery of in scope
services to agreed availability and quality levels.
Typically leads a globally dispersed team.
Ensures compliance to budget and drives initiatives to reduce
Owns executive level relationships with key vendors contracted to
provide in scope services.
Drives continuous improvement across all areas of responsibility (both
internally and externally in respect of key vendor deliveries) in order
to continuously optimise service delivery capabilities, processes,
technologies, and security.
Drives a spirit of openness and cooperation with peer teams in order to
meet the cross domain infrastructure service requirements of its
Manages vendor relations for high impact deliverables.