IT Process Controller

Full time
MA - Tangier
Posted 30+ Days Ago


Provide the first line of technical support regarding the IT/OT infrastructure and applicational portfolio on a 24/7 basis and as part of the Control Room competences. Be the focal point for escalating P1 and P2 incidents with the respective team member as part of the escalation matrix. Ensure smooth operational execution from an IT/OT perspective.

Key responsibilities:

Clear registration of requests and incidents according to the IT Service Management processes in place.
Follow-up on P1 and P2 incidents with the respective supporting teams either internal or external (i.e. vendors and suppliers)
Promptly escalation of incidents.
Provide clear feedback and communication on past and ongoing incidents.
Ensuring a proper communication flow inside the Control Room.
Ensuring the SLA in place are respected.
WOW related activities results within its function.
Documenting updates on SOP/WI and workarounds

Required skills:

Strong written and oral communication skills
Ability to communicate with different stakeholders
Good prioritization and time management skills
Strong problem-solving skills and analytical skills
Alignment with our values
International mindset and inclusive behaviour
Ambition and drive to excel together with others
Works well under pressure and able to focus on details
High level of integrity and able to collaborate effectively in a dynamic environment
Knowledge of IT/OT infrastructure services such as Network, Virtualization, Database, Operating Systems and Application & Software development
Service oriented and costumer focused with clear understanding of IT/OT functions on semi and fully automated terminals

IT Process Controller

Additional info

Ref. R22938
At APM Terminals, we are a team of over 20,000 employees spread across more than 60 countries united by a passion to provide our expertise in port operations and container management services. By providing the expertise and port infrastructure essential to world trade, we actively support the advancement of the societies around us, enabling local economies to unlock their potential and build an even stronger global community. Working with a team of talented professionals you will get a chance to experience different cultures and make friends all over the world. You’ll find a culturally diverse, stimulating environment at any of our offices, terminals or depots. When you join APM Terminals, the world is your workplace. APM Terminals is an independent business unit within the Danish Maersk Group – a Global Fortune 500 company with about 89,000 employees and offices in 130 countries with global growth opportunities in a range of fields from shipping and energy to our offshore and manufacturing industries - Join us to achieve even your most ambitious career goals!