IT/OT Engineer

MA - Tangier
Posted 30+ Days Ago


Responsible :

  • Manage and monitor all installed systems and infrastructure
  • Install, configure, test and maintain operating systems, application software and system management tools
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
  • Maintain security, backup, and redundancy strategies
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
  • Participate in the design of information and operational support systems
  • Provide 2nd and 3rd level support
  • Liaise with vendors and other IT personnel for problem resolution
  • Provide end-user support services, including but not limited to Office applications, desktops, laptops, printers and mobile phones
  • Provide support, conduct maintenance, resolve incidents and implement change for local IT infrastructure services and assets, requiring hands-on interaction. Including, but not limited to datacenter racks, cabling, network and server equipment.
  • Provide support, conduct maintenance, resolve incident and implement change for local OT infrastructure services and assets, requiring hands-on interaction. Including but not limited to CCTV/OCR equipment, biometric readers, radio equipment and VMTs
  • Support the regional IT service delivery team when they require hands-on onsite IT/OT support for incident and change management
  • Install and replace end user and IT/OT infrastructure hardware devices
  • Resolve incidents within agreed service levels
  • Support during and outside of office hours

Accountable for :

  • End-user support services to agreed service levels
  • Providing support and maintenance of local IT/OT infrastructure requiring hands-on intervention, to agreed service levels and in collaboration with the regional IT service delivery team
  • Local IT / OT assets to stay within warranty and vendor support

Consulted about :

  • Local IT initiatives in the terminals
  • New technology and infrastructure used to support terminals operations
  • Terminal operational constraints
  • Local regulatory requirements

Critical Competencies :

  • Engineer diploma + 5 years’ experience in a similar role
  • Proven expertise in switching and Networking
  • Proven expertise in servers administration
  • Communicative –able to translate between technical and user language
  • Problem solving skills
  • English proficiency
  • Good documentation
  • Team player

Additional info

Ref. R12024
At APM Terminals, we are a team of over 20,000 employees spread across more than 60 countries united by a passion to provide our expertise in port operations and container management services. By providing the expertise and port infrastructure essential to world trade, we actively support the advancement of the societies around us, enabling local economies to unlock their potential and build an even stronger global community. Working with a team of talented professionals you will get a chance to experience different cultures and make friends all over the world. You’ll find a culturally diverse, stimulating environment at any of our offices, terminals or depots. When you join APM Terminals, the world is your workplace. APM Terminals is an independent business unit within the Danish Maersk Group – a Global Fortune 500 company with about 89,000 employees and offices in 130 countries with global growth opportunities in a range of fields from shipping and energy to our offshore and manufacturing industries - Join us to achieve even your most ambitious career goals!