Global Client Manager

Full time
MY - Kuala Lumpur
Posted Today

Opportunity

Opportunity

Reporting to the Vertical Lead, the role is expected to manage and develop the global/regional/local business relationships and performance including growing Share of Wallet for parts of the customer supply chain. Both from existing customers, organically and via acquisitions from the market.

We Offer

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key Responsibilities

Client Strategy and planning

  • Manage and develop the relationship with the sub-entity of the contractual customer in line with Maersk/global strategy

  • Develop global KAM community to support growth globally

  • Develop global/local value proposition to be included on the global tender

  • Develop global/local business plan for increasing overall supply chain Share of Wallet and position Logistic & Services products

  • Grow global/local presence across products with the sub-entity of the customer through new opportunities–also through sub-suppliers.

  • Define the global/local value proposition and work closely with global/regional/local product and KAM organization to grow and deliver revenue growth supporting product P&L

  • Develop account business plans that encompass ocean as well as Logistic & Services products on global scale (where relevant)

  • Define the global value proposition and work closely with product/solutions to build E2E solutions supporting revenue growth across products (where relevant)

Responsible for Customer Satisfaction

  • Support the overall customer experience and support global value proposition

  • Organize and connect the global Maersk team across functions, products and area for overall customer experience (where relevant)

Deliver client profitability as per budget

  • Ensure successful business onboarding and contract compliance

Customer Relationship

  • Position Maersk towards the global/regional/local influencers of the global tender success and towards local decision makers on country relevant products

  • Position Maersk for access to the right stakeholders, influencers and decision makers throughout the customer organisation (where relevant)

  • Hunt and grow our footprint with new logos or growing our SOW with existing customers from an L&S perspective - live our integrator vision

We are looking for

  • Logistics expertise

  • Supply chain expertise (to optimize SOW across products), insight selling, connectors (stakeholder management, influencing skills)

  • High-level product understanding including how it solves different customer pains

  • Strategic influencing

  • Negotiation skills/procurement tactics

  • Strategic partnering, financial acumen, matrix management, value co-creator, presentation skills

Additional info

Ref. R5928
Logo
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.