Customs Process Administrator

The Customs Process Administrator (CPA) is responsible within a team to coordinate and organise the full range of customs services, starting with order acceptance, registering the order, collecting all relevant documents until the release of goods and customs clearance.

A CPA will receive extensive internal and external training as well as an online training for customs legislation and foreign trade, as well as daily support.

Main tasks and responsibilities

· Ensure timely and accurate completion of all Import & Export declarations and Transit Movements.

· Ensure timely and accurate delivery of all financial activities relevant to CHB.

· Collate and present data reports to Management, Customer, Internal Stakeholders, Compliance and Implementation Teams

· To ensure all Operating Manuals are reviewed regularly and updated where required.

· Ensure that work carried out complies with standard as defined in the operating Manuals.

· To ensure the Quality Assurance Procedures are up to date and clearly reflect current working practices.

· Continuously identify waste in processes, delivering improvements which will positively impact productivity (production) levels.

· Ensuring that all HMRC/statutory requirements are met or exceeded.

· Maintain a first-class business relationship with all customers and internal stakeholders.

· To support all growth initiatives and actively participate in creating innovative solutions.

· To be an active team member who will exchange knowledge and expertise.

· Proactively lead or actively participate in Customs related projects

· To ensure training is completed to allow you to cover all accounts.

· To engender team spirit and staff engagement.

Knowledge/ Skills required

Technical Skills:

· HM Revenue & Customs knowledge to include classification, reclaims, websites

· Descartes customs systems

· Destin8/CNS Compass

· Other Government systems and applications (Port Health, DEFRA etc)

· Microsoft applications: Word, Excel, Access, Visio, PPT, Teams, SharePoint

Soft Skills:

· Strong customer-facing and interaction skills with high-level of customer orientation

· Team engagement and support

· The ability to work under pressure to deadline

· Support and live company values