Client Program Manager

SG - Singapore, More...
Posted 30+ Days Ago


Manages a regional portfolio of projects that both add value and create
competitive advantage for our clients’ business, whilst driving additional revenue streams into the Maersk organisation.

Locations - Singapore / China / Vietnam / Cambodia / Thailand / Malaysia / Indonesia

Client Program Manager lives the mission and values:

Our Customers

“My Program Manager connects the dots, understands my needs, rises to any challenge and supports the development of my supply chain.”

Our Company

“Program Management is the engine driving towards the integrator vision, delivering real value to our customers through deep supply chain understanding, while driving down cost-to-serve.

Our People

“We collaborate across geographies as one efficient global team, engaged and proud to work for Maersk, supporting our key account.”

Customer centricity – 25%

  • Understand your account’s business, supply chain pain points and supply chain priorities
  • Understand the trends of supply chain management in the vertical and in the market and share best practices with your account
  • Build an account program plan, strategic roadmap, priorities and value creation and share them regularly with your account
  • Prepare and conduct annual strategy meeting, annual KPI alignment meeting, quarterly business review and monthly performance review with your account to ensure your account’s supply chain optimization results and service deliveries are reflected in your account’s satisfaction as promotor scores
  • Keep stakeholder mapping of your account up to date
  • Engage and influence internal stakeholders at all levels and champion the needs of your account
  • Prepare and conduct regular meetings and engagement calls with ES, KCD, CPD, Product, Sales, CX and GSC teams to align account strategy and to ensure service delivery
  • Agree SOP and KPI targets with your account and maintain and develop IOPs for cargo, financial and EDI flows
  • Align the agreed KPI and targets with CX and GSC teams
  • Publish performance matrix to CX and GSC teams and drive for service delivery and improvement action plans
  • Deliver training sessions and roll out quiz programs regularly to CX and GSC teams
  • Take lead of new and additional business implementation and customer-initiated projects and deliver in full within the agreed timeline
  • Be your account’s point of contact and go to person for global/regional supply chain optimization and service delivery matters and escalations

Profitable growth – 25%

  • Retain our biz and deliver account’s GP target
  • Understand and be able to explain business trends in terms of volume and profitability
  • Understand your account’s supply chain pain points, jointly develop value proposition/solutions/values for your account and turn them into growth opportunities
  • Understand competition landscape of customer(s) across all Maersk products
  • Own and maintain customer level neutrality and confidentiality governance (e.g. non-Maersk rate communication)

Process optimization – 25%

  • Own E2E process of cargo, information and financial flow with FTE visibility
  • Drive for capacity plan of people, facility and system in each location
  • Understand business risks and ensure BCP is in place where cargo, financial and EDI flows are taken place
  • Drive optimization of global E2E process cross functions and geographies and capture Lessons Learned
  • Become an ‘Operational Excellence’ ambassador and encourage CX and GSC teams to apply best practices
  • Apply LEAN process such as automation, elimination, simplification and standardization
  • Deliver annual productivity targets by collaborating with Product, CX and GSC teams

Leadership and transformation – 25%

  • Motivate CX and GSC teams with account’s vision, strategy and priorities
  • Actively delegate learning opportunities and provide coaching and guidance to CX and GSC teams
  • Attract talents to CPM community
  • Be a role model and live our core values
  • Participate in Lesson Learned workshops or community calls with the regional/global CPM community and ensure best practise is defined, distributed and available to all key accounts

We are looking for:

  • Minimum 10+ years in logistics particularly E2E supply chain management
  • Proven experiences in large scale project management on complex customer implementations
  • Leading significant change management journeys within own organization or customer’s organization
  • Driving process standardization, automation and continuous improvement in various logistics products and services
  • Knowledge and experience in lifestyle industry
  • Applying strategic mindset through all levels of engagement and to the account plan
  • Be confident to communicate with all levels of stakeholders internally and externally and maximize the outcome from them
  • Be agile to seek unaddressed challenges and connect with different functions for digital or non-digital solutions
  • Understanding customer’s pain points and needs, navigate through the organization to champion customer’s needs and provide solutions
  • Managing performance, driving results and leading without authority
  • Showing composure, control and plan to mitigate risks during crisis

Additional info

Ref. R14998
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.