Client Program Director

SG - Singapore, More...
Posted 30+ Days Ago


Manages a global portfolio of large-scale multi-faceted projects that
both add value and create competitive advantage for our clients’
business, whilst driving additional revenue streams into the Maersk

Client Program Director lives the mission and values:

Our Customers

“My Program Director connects the dots, understands my needs, rises to any challenge and supports the development of my supply chain.”

Our Company
“Program Management is the engine driving towards the integrator vision, delivering real value to our customers through deep supply chain understanding, while driving down cost-to-serve.

Our People
“We collaborate across geographies as one efficient global team, engaged and proud to work for Maersk, supporting our key account.”

Customer centricity – 25%

  • Understand your account’s business, supply chain pain points and supply chain priorities
  • Understand the trends of supply chain management in the vertical and in the market and share best practices with your account
  • Build an account program plan, strategic roadmap, priorities and value creation and share them regularly with your account
  • Prepare and conduct annual strategy meeting, annual KPI alignment meeting, quarterly business review and monthly performance review with your account to ensure your account’s supply chain optimization results and service deliveries are reflected in your account’s satisfaction as promotor scores
  • Keep stakeholder mapping of your account up to date
  • Engage and influence internal stakeholders at all levels and champion the needs of your account
  • Prepare and conduct regular meetings and engagement calls with ES, KCD, CPM, Product, Sales, CX and GSC teams to align account strategy and to ensure service delivery
  • Monitor new and additional business implementation and customer-initiated projects and deliver in full and on time
  • Be your account’s point of contact and go to person for global supply chain optimization, service delivery and escalations

Profitable growth – 25%

  • Retain our biz and deliver your account’s GP target
  • Understand and be able to explain business trends in terms of volume and profitability
  • Together with KCD develop value proposition/solutions/values for your account and turn them into growth opportunities
  • Understand competition landscape of customer(s) across all Maersk products
  • Own and maintain customer level neutrality and confidentiality governance (e.g. non-Maersk rate communication)

Process optimization – 25%

  • Own E2E process of cargo, information and financial flow with FTE visibility
  • Drive capacity plan of people, facility and system in each location where we deliver services
  • Understand business risks and ensure BCP is in place where cargo, financial and EDI flows are taken place
  • Drive optimization of global E2E process cross functions and geographies and capture Lessons Learned
  • Become an ‘Operational Excellence’ ambassador and encourage CX and GSC teams to apply best practices
  • Apply LEAN process such as automation, elimination, simplification and standardization
  • Deliver annual productivity targets by collaborating with Product, CX and GSC teams

Leadership and transformation – 25%

  • Paint a compelling picture of the vision and strategy that motivates others to act and follow
  • Build strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
  • Develop people to meet both their career goals and the organization’s goals
  • Be a role model and live our core values
  • Operate effectively even when things are not certain or the way forward is not clear

We are looking for:

  • 15+ years proven track record of global key account management, E2E supply chain optimization, implementation of complex solutions and managing transformation
  • 10+ years solid experience of managing teams
  • 8+ years experiences of developing long term strategy and plan of the account and own organization
  • Being an effective communicator and influence various levels of stakeholders in multi culture and diversified environments
  • Cultivating partnership by creating value and linking customer needs with leading industry trends and the company’s products
  • Driving results and achieving beyond through others in and outside of own reporting line
  • Keeping composure and resilient during crisis and mitigate risks with alternative solutions
  • Bachelor’s degree preferably in Business, Logistics or Supply Chain Management

Additional info

Ref. R14509
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.