CX Execution Agent

Full time
SA - Jeddah
Posted 15 Days Ago


Ensures the timely delivery of import and export containers utilizing preferred or line-approved routings while providing the highest level of customer satisfaction. Takes the initiative to improve inland operation processes and implement methods to drive intermodal in positioning costs down.

Key Responsibilities:

  • Ensures that all store door import/export requirements related to Landside transport, LCL and Customs house brokerage are maintained to ensure the timely departure of import/export cargo as per service delivery requirements.
  • Reports daily store door movements, service failure issues and other challenges to supervisor.
  • Improves Inland Operations' processes.
  • Coordinates with rail, line and terminal operations to ensure movement of containers as planned.
  • Maintains data integrity through accurate inputs/updates to all related systems.
  • Implements methods and measures to drive intermodal, positioning and storage costs down.
  • Recovers equipment, maintenance and repair costs.
  • Have command over LCL operations
  • Have command over Kewill system and knows the complete process of issue resolutions.
  • Have command over LCL operations

We are looking for:

  • Fluency in English & Arabic.
  • Must have experience in transportation and customs clearance
  • Shipping/logistics knowledge.
  • Strong system knowledge (MS Office).
  • Stakeholder management.
  • Ability to work in a team.
  • Sense of urgency.
  • Proactive mindset.
  • Account owner ship.

Additional info

Ref. R43984
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.