CHB Operations Manager

Full time
US - Charlotte
Posted 8 Days Ago


We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain.We count on our people to make it happen.  


Oversees all aspects of CHB operations and any related problem resolutions.  Must build and maintain strong and ongoing client relationships.  Must possess and demonstrate strong leadership in CHB and be able to work collaboratively with large operational teams. Furthermore, the person needs to be able to articulate a long-term vision for the CHB department and to convert strategic objectives into action plans for his/her team.

Key Responsibilities

  • Maintain strong customer relationships to improve service and increase customer satisfaction (will include MBR/QBR meetings as required).

  • Troubleshoot technical issues and ensure consistent service

  • delivery.

  • Identify customer needs and oversee service delivery within CHB context.

  • Manage team performance through tracking service metrics, quality control and proactively driving capacity management and workload sharing amongst teams.

  • Drive root cause analysis and corrective action plan when issues arise with customers.

  • Determine ways to be cost effective without sacrificing customer satisfaction and drive productivity improvement.

  • Provide leadership and guidance to employees and offer positive feedback to promote learning and continued education.

  • Drive performance management within teams – objective setting, performance reviews, compensation, etc.

Required experience & skills

  • Bachelor’s Degree or equivalent work experience

  • Customs House Brokerage License Required

  • 10 years of experience in the industry and at least 5 in Management / Leadership roles

  • A well organized and self-directed individual who is a team player

  • Ability to be resourceful, creative and maintain flexibility, manage resources effectively and efficiently

  • Persistently drives issues to closure

  • Commitment to working with shared leadership and in cross-functional teams

  • Strong creative problem solving and analytical skills

  • Demonstrated leadership, people and process management skills

  • Time management skills to prioritize and balance of daily tasks, client and network needs

  • Excellent verbal and written communication skills

  • Excellent relationship building skills. High Integrity

We Offer

  • We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

  • Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other.

  • We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

  • We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized worldwide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

Notice to applicants who are applying to positions in the United States

Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value diversity and prohibit the discrimination of any applicant on the basis of race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

You must be authorized to work for any employer in the US.

Equal Employment Opportunity Law

Pay Transparency Notice

All individuals who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

You have been reading so far, we’re glad to see you are interested. And if you want to use your skills to make a difference, we look forward to hearing from you. Apply now! 

Join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade! 

A.P. Moller-Maersk is an integrated container logistics company working to connect and simplify our customers’ supply chains. As the global leader in shipping services, we operate in 130 countries and employ roughly 70,000 people. With a simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, we enable our customers to trade and grow by transporting goods anywhere- all over the world. Find out more about us: 


Additional info

Ref. R27861
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.