Air Business Process Excellence Manager

Full time
US - Itasca
Posted 19 Days Ago


Business Process Excellence Manager will work within the North America Air Product Team which itself is being strengthened to drive the Maersk Global Strategy to profitably grow our value-added services outside the ocean products, to be part of a fast-paced team with the mandate to grow our business and develop new opportunities within the Air product offering.

This position will support and drive operational process excellence, liasing with Air Product leaders and the Center. The objective of this role is to implement and drive a continuous improvement, organization culture and mind set within the region, in addition to ensuring that the region’s operational performance is of the highest standard and executed effectively in line with the global process, governance and applications of Maersk Air.

  • Manage / lead Cargowise (CW) TMS implementation in NAM for the Air Product
  • Drive Key Performance Indicators (KPI) as relates to critical productivity and financial measures.
  • Ensure CW recurrent and initial training is executed
  • Create Station Balanced Scorecard that measures monthly/YTD key productivity and financial matrixes.
  • Support continuous improvement related to Air product operational processes
  • Work directly with Center leadership team to establish station business KPIs
  • Work in collaborative manner with Center of Excellence, Customer Experience, Platform and Tech corporate administration to ensure effective operations
  • Support Business Implementation
  • Support Business Development
  • Create and maintain Vendor Performance Management scorecards


  • Travel (domestic/international) is expected for 30% of time
  • Minimum 5 years of logistics experience – preferably within Air operations
  • Proven experience with successful System implementations
  • Working knowledge of Quality Management Systems
  • Process engineering experience
  • Strong leadership capabilities with proven experience in project management
  • Strong communication skills and ability to work in a matrix organization with various levels of stakeholder management
  • Excellent working knowledge of Microsoft Office Products including Outlook, PowerPoint, Word and Excel
  • Experience with and flair for IT applications – preferably with experience in driving process management/improvement
  • Good collaborator and communicator
  • Proactive self-starter - comfortable being part of a global and virtual team.

Preferred Skills:

  • CargoWise certified Professional
  • Experience and knowledge of Warehouse Management System (WMS) like Transit Warehouse.


Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match

The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location.  The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

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Additional info

Ref. R58222
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.