standard operating procedures with a purpose of achieving service
delivery goals for the organisation and providing first level support
for both technical and functional issues raised by end users. Is a
Subject Matter Expert in accounting or business transactions in a
specific area of operations.
Prepares monthly reports and analysis and participates in implementation
towards new system functionalities.
For technical issues, investigates and raises technical
incidents/Performs root cause for technical incidents.
Perform accounting transactions pertaining to costs, revenue, financial
items, financial housekeeping, settlements, claims and recovery,
reconciliations as per SLA.
Suggest improvements and provides data for decision making.
Provides support to other team members, ensures training of staff and is
a goto person for functional issues.
Acts as a super user ensuring a degree of governance and compliance.