Customer Care Consultant (Short-term Contract)

Sealand – A Maersk Company
Kuala Lumpur, Malaysia
Customer Service
Last application date

Opportunity

Want to learn the Shipping E2E (End to End) processes ? Sealand Asia is giving you the opportunity which you may not want to miss it !!

We offer

- You will get the hands-on experience in difference teams through structured job rotation
- Good career opportunities
- Dynamic work environment in a growing multi-national company

Key responsibilities

- Handle Customer Service issues for Sealand Asia in a timely, efficient and professional manner
- Provide the highest level of service to the Customer by accepting and confirming the booking within agreed deadline
- Deliver and maintain the highest quality customer service level with the aim of achieving business retention and customer's loyalty
- Ensure Sealand Asia Policies, guidelines and procedures are adhered to. Also local, national and international rules and regulations related to shipping activities
- Support the Counter to overcome all issues to Customers
- Support the Global Shared Centre in servicing the Customers
- Support the Sales teams in servicing the Customers
- Understand and applying system updates according to Standard Operating Procedures (SOP)s and guidelines
• Communicate with internal and external customers in a professional manner

We are looking for

- Fluent in written and spoken English
- Pro-active team player with good interpersonal skills
- Ability to work under pressure - with high sense of urgency
- Fresh graduates are welcome to apply

Additional info

Ref. SM-309326
For more information please contact:
tan hui yin @ h.y.tan@maersk.com
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Sealand – A Maersk Company is a regional container logistics company that combines passionate local teams and agile-thinking with an unrivalled global network, powered by the larger A.P. Moller - Maersk family. By combining international vision with genuine local knowledge, we move our customers’ cargo quickly and efficiently across the Americas, Asia, Europe, North Africa and the Middle East. In Sealand – A Maersk Company, we create a unique culture by empowering employees. We are trusted to make decisions and take initiatives. To continue to grow Sealand – A Maersk Company, we know that it can only be done by growing together with our customers and our employees. If you want to make a difference and your mind is set on achieving outstanding results, we promise you that being part of Sealand – A Maersk Company will feel like coming home. For more information: https://www.sealandmaersk.com