Customer Service Representative

Maersk
Delta, Canada
Supply Chain/Logistics Operations
Last application date

Opportunity

Maersk is dedicated to delivering the highest level of customer-focused and reliable ocean transportation services and distribution. Our vision, built from a strong heritage of uprightness, constant care, and innovation, has guided our business operations since the first Maersk Line vessel sailed in 1904.

We offer

Performance Team and Damco Distribution, now part of the Maersk global organization under a combined Warehousing & Distribution division, offer third party logistics services to over 500 customers. Encompassing almost 15 million square feet of warehousing capacity throughout the country and a large transportation segment capturing a variety of services, we have key supply chain hubs in the Los Angeles and New Jersey/New York areas, and other facilities along the Western & Eastern coasts along with multiple locations in the Midwest. Delivering significant sales and profitability growth, we will drive the Inland Logistics and Services business for the combined US business units for Maersk.

Key responsibilities


•Strong written and verbal communication skills
•Professional always, communicates with customers on the phone and in person
•Meets customers’ expectations and strong problem-solving skills
•Recommends additional services
•Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation

We are looking for

•1 year of related experience, and/or training or equivalent combination of education and experience
•1 year certificate from college or technical school
We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Additional info

Ref. MA-322937
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A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com All the way.