Transportation Analyst - Southgate, CA

South Gate, USA
Supply Chain/Logistics Operations
Last application date


The DCM Transportation Analyst is responsible for customer service, analysis, and maintaining KPIs for all assigned clients.

We offer

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Performance Team and Damco Distribution, now part of the Maersk global organization under a combined Warehousing & Distribution division, offer third party logistics services to over 500 customers. Encompassing almost 15 million square feet of warehousing capacity throughout the country and a large transportation segment capturing a variety of services, we have key supply chain hubs in the Los Angeles and New Jersey/New York areas, and other facilities along the Western & Eastern coasts along with multiple locations in the Midwest. Delivering significant sales and profitability growth, we will drive the Inland Logistics and Services business for the combined US business units for Maersk.

We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Key responsibilities

• Ensure all communications are handled timely, efficiently and professionally.
• Provide analytical assessment of day to-day issues; as well as strategic opportunities for improvement with customer.
• Develop allocation plans to optimize constrained availability against prioritized demands.
• Provide oversight in relation to electronic trading partners and operational execution.
• Generate daily, weekly and monthly visibility, data quality, and KPI reports.
• Perform analysis on key KPIs to determine when KPIs are out of acceptable tolerances, determine root causes, and to identify unfavorable trends requiring attention.
• Drive resolution of weekly exceptions to ensure rapid decision making and timely execution.
• Responsible for standardizing operations processes, documenting in shared folders and preparing for/implementing new processes and policies.
• Collaboration with external service providers to troubleshoot and ensure the smooth flow of cargo.
• Escalation to client(s) when external partners electronic milestones are late or inaccurate.
• Provide analysis and recommendations which create cost and efficiency savings.
• Provide excellent customer communications throughout projects to ensure customer satisfaction with project scope, plans and progress towards completion.
• Provide regular and ad-hoc reporting.
• Along with your Manager, serve as the conduit between the customer community (internal and external) and the software development team to develop system upgrades to support business and customer needs, including tracking, tracking and reporting inland performance to both customers and management
• Perform other job-related duties as required.
• Provides training and guidance to other internal teams relating to SOPs and all customer procedures and requirements.

1. Operational delivery and Customer service – 50%
• Maintain and improve customer satisfaction levels.
• Minimize Demurrage and Detention. If client responsibility, ensure clients know why they incur D&D.
• Be the Account ‘point-of-contact’ and ‘go-to’ person for operational escalations
• Maintain frequent contact with assigned clients to discover, discuss, document and follow up on all important issues.
• Communicate workload, PTO & holiday plans to management and coordinate / train with assigned backup to ensure all assigned clients have adequate coverage.
• Ensure all SOP/IOPs are adhered to and shortfalls are corrected quickly. Review all IOP/SOPs quarterly.
• Report internal and external performance to DCM management, PM / GPD / KCM / BDM, and others.
• Participate in quarterly business reviews (QBR) with large customers.
• Collect, validate, consolidate, monitor and report any significant customer requirements, expectations and trends.
• Support DCM management for all enquiries and advise in areas of expertise.
• Create, maintain & follow up on open issue log with client and drive action plan(s).
• Raise scope creep concerns to DCM management and PM / GPD / KCM / BDM.

2. Quality Assurance and GSC Operations – 30%
• Develop, configure and implement KPI reports that satisfies customers scope of work.
• Meet internal KPIs, and if below - drive performance upward.
• Ensure internal KPIs are aligned with customer agreed KPIs and that there is one data set that reflects each.
• Review operational processes on a regular basis and share best practices with other DCM team members.
• Report periodically on assigned client performance to DCM manager.
• Represent the account(s) during all implementations and work together with the implementation manager and DCM manager to ensure smooth onboarding.
• Work closely with GSC team to ensure good flow of communication and shared best practices.

3. Cost control – 20%
• Comply with procedures that minimize Maersk exposure to risk associated with contract compliance and Comply with all local, national and company HR laws and policies.
• Quarterly audit for revenue leakage.
• Avoid practices and errors that can expose the DCM group to Demurrage and Detention.
• Raise potential Demurrage and Detention issues to the DCM manager when first detected.

We are looking for

Key Performance Indicators:
• Customer Satisfaction Survey (NPS) and customer agreed KPIs.
• Service delivery levels: Internal operational KPIs.
• Demurrage and Detention, YoY comparison.
• Best practice sharing with DCM team members.

Key Competencies:
1. Behavioral
• Composure (high capacity for stress).
• Assertive/decisive and pro-active.
• High sense of urgency and persistence.
• Confidence in dealing with people and building relationships.
• Ability to problem solve and recommend appropriate course of action: analytical and structured approach.
• Able to give constructive feedback and challenge where appropriate.
• Ability to interface well with internal and external operation stakeholders
• Highly customer centric.
2. Technical
• Maersk WnD operational systems and good knowledge of international transportation.
• Basic continuous Improvement techniques and metrics driven.
• Good verbal, writing and presentation skills.
• Highly proficient in MS Excel to include filters, pivots, and formulas.
• Ability to create ad-hoc client reports in MS Excel.

Experience and Education:

1. Education & Experience:
• High School Diploma/GED a must. Posessing a 4 year BS degree in Business, Logistics, Engineering or other STEM field is highly valued.
• 2+ years’ experience with a proven track record in international containerized transport industry.
• 2+ years’ experience in customer service and internal relations.
• 2+ years’ experience with drayage and port activity.
• 2+ years’ experience managing carrier and international logistics performance monitoring and reporting.
• 2+ years’ experience analytical skills combined with detailed practical business acumen.
• Advanced experience in Microsoft Excel, to include filtering, pivots, Boolean formulas and V-lookups.
2. Soft Skills:
• Customer first mindset.
• Mission focus.
• Must possess mindset and desire to work & collaborate in a team environment.
• Must possess a self-starter attitude.
• Ability to work in a fast paced and demanding operational environment, sometimes without detailed direction.
• Proven ability to identify improvement opportunities and perform business and cost analysis to make recommendations.
• Working simultaneously on multiple, complex projects.
• Ability to work independently, typically initiating own tasks without input/guidance from manager.
You must be authorized to work for any employer in the US.

Local candidates only; no relocation assistance is provided.

All qualified applicants will receive consideration for employment without regard to race, color, religion and religious creed, age, sex, gender, sexual orientation, gender identity, gender expression, national origin, ancestry, physical and mental disability, medical condition, genetic information, pregnancy, military and veteran status, citizenship status, marital status, or any other basis protected by law.

Additional info

Ref. MA-322499
For more information please contact:
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: All the way.