Global Process Lead - Charlotte, NC

Charlotte, USA
Customer Service
Last application date


Responsible for contract compliance, business development and process improvement support for end-to-end execution of all Government products globally as well as Data reporting and analytics

We offer

We offer you an exciting global career at the forefront of world trade.
Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy…
We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.
When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off – and our parental leave policy is recognized world-wide as one of the best in the industry.
Global scope
Every company, every country wants access to a competitive shipping, logistics and port system – and our people have created one company that offers one, easy-to-use solution to all their shipping needs.
Maersk is unique
Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers’ global supply chains. We do this through the global scale of Maersk, the world’s largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.
Join us and play an important role on our team lifting global trade every day!
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key responsibilities

•Establish and disseminate global standard operational procedures (SOPs) and conducts periodic operational audits of related processes and procedures to ensure conformance and contract compliance.
•Manage the Maersk Global Government Standard Operating Procedures (SOPs) and coordinate with Regional Government Contract Execution teams and local Maersk stakeholders to ensure compliant SOP’s for executing Government contracts.
•Provide performance metrics, daily support and contractual guidance to the global GCE team to ensure an optimized approach to global execution of the US Government contracts
•Communicate with all involved Maersk (NAM and Overseas) regional organizations to ensure clear understanding of contract and operational requirements, and how services will be executed and documented in conformance with all contract and statutory requirements
•Arrange periodic audits to ensure compliance with all contractual and statutory requirements.
•Responsibility for addressing any potential compliance issues (e.g. contract interpretations, operational execution challenge, invoicing, etc.) and track until resolution
•Disseminate US Flag global advisories to affected colleagues to adapt to an ever-changing environment
•Work closely with MLL Compliance to escalate contractual issues warranting USM feedback
•Responsible for ensuring an overall compliant organization for all Govt funded accounts within both MLL and ML SPL teams
•Responsible for all metric dashboards for both activity-based performance and compliance
•Establish efficient processes by improving existing ones or implementing new

We are looking for

•Bachelor’s degree or equivalent work experience; advanced degree preferred.
•5years of experience in the transportation industry and in request for quotes (RFQ)
•Strong interpersonal skills specific to internal company product-attributed based forwarding concepts.
•Strong technical skills in Excel and MS PBI
•Excellent process mapping skills
•In-depth knowledge and experience with US Government Cargo transportation
•Strong understanding of transportation industry and in particular, international shipment cost drivers and customer service delivery process
•Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition
You must be authorized to work for any employer in the US. Local candidates only; no relocation assistance is provided.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
Pay Transparency Notice:

Additional info

Ref. MA-309728
For more information please contact:
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: All the way.