Customer Service Associate
Opportunity
Maersk is dedicated to delivering the highest level of customer-focused and reliable ocean transportation services and distribution. Our vision, built from a strong heritage of uprightness, constant care, and innovation, has guided our business operations since the first Maersk Line vessel sailed in 1904.
We offer
Performance Team and Damco Distribution, now part of the Maersk global organization under a combined Warehousing & Distribution division, offer third party logistics services to over 500 customers. Encompassing almost 15 million square feet of warehousing capacity throughout the country and a large transportation segment capturing a variety of services, we have key supply chain hubs in the Los Angeles and New Jersey/New York areas, and other facilities along the Western & Eastern coasts along with multiple locations in the Midwest. Delivering significant sales and profitability growth, we will drive the Inland Logistics and Services business for the combined US business units for Maersk.
We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Key responsibilities
•Processing and organization of all documentation needed to initiate and complete movement of freight
•Verify all delivery orders and bills of lading have been received and are correct
•Check that data is correct in the system and input any missing data
•Ensure that all documentation is processed in a timely manner
•Maintain data integrity so that distribution can be received with no exceptions
•Process paperwork out to operations at a container level
•Schedule inbound deliveries and outbound pickups
•Communicate on a daily basis with customer, broker and other departments, including managers and/or supervisors when issues arise
•Monitor and report any level of service failures to the Customer Service Manager
•Support Maersk Distribution's commitment to quality, which includes customer specific Quality program(s), training requirements and work instructions
•Verify all delivery orders and bills of lading have been received and are correct
•Check that data is correct in the system and input any missing data
•Ensure that all documentation is processed in a timely manner
•Maintain data integrity so that distribution can be received with no exceptions
•Process paperwork out to operations at a container level
•Schedule inbound deliveries and outbound pickups
•Communicate on a daily basis with customer, broker and other departments, including managers and/or supervisors when issues arise
•Monitor and report any level of service failures to the Customer Service Manager
•Support Maersk Distribution's commitment to quality, which includes customer specific Quality program(s), training requirements and work instructions
We are looking for
•1+ years' experience either in warehouse or transportation industry
•1+ years' experience in customer service
•Basic knowledge of Microsoft Office Products including Outlook, Word, Excel
•Ability to work nights, holidays, and weekends may be required Soft Skills
•Must be assertive self-starter
•Organizational skills, meticulous flow-through skills
•1+ years' experience in customer service
•Basic knowledge of Microsoft Office Products including Outlook, Word, Excel
•Ability to work nights, holidays, and weekends may be required Soft Skills
•Must be assertive self-starter
•Organizational skills, meticulous flow-through skills
Additional info
Ref. MA-309709
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com All the way.