Area IT Lead - India

Mumbai, India
Last application date

We offer

Area IT Lead – Onsite Technology, End-user Service Enablement, SOE is part of the Regional Onsite Technology team and leads a team of IT Support Technicians for delivery of onsite IT services. Has responsibility for management and daily IT operational activities, within agreed and measurable service levels. Establishes appropriate working relationships with customers, vendors, and other support teams for a large and complex area within the Maersk regional structure. Also responsible for driving business engagement and helps with successful execution of Maersk Technology strategy.
Focus will also be on providing on the ground support for end user workplace services, server / switch rooms, projects, asset management, procurement, and VIP support.

Key responsibilities

 Act as point of contact for specific area, has responsibility for all Onsite Technology tasks executed within the area, ensuring quality and timeliness of execution.
 Leads and develops team members and drives continuous quality improvement for own and related areas
 Engage with vendors and customers to align policies, processes, and procedures to agreed standards
 Initiate, lead and participate in projects as required and to agreed standards and governance, aligning to the Technology strategy
 Provide onsite support to all supported Transport & Logistics brands and business Units (as appropriate) for incidents / requests assigned to the Onsite Technology
 Strong focus on cost leadership especially on areas around procurement, local vendor / contract management, budgets, RoFo accuracy, reducing operating expense etc.
 Engage with business colleagues to plan and execute strategic Technology initiatives, also help in promoting newer technology to improve the uptake within area
 Coordinate on Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs, Laptops, Printers, Servers)
 Provide On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
 Ensure Cyber Security standard processes are followed for services provided
 Provide VIP support to selective customers as per SLA and agreement

We are looking for

Should have at least 8+ years of experience and have worked with large organizations having global presence whereby experience would include interaction with virtual teams and remote support. Should be well versed with handling of onsite infrastructure components including but not limited to end user computing and datacentre equipment.

Must have engaged and supported VIP users for various catalogued requirements and be a good communicator both orally and in written form. Incumbent shall lead a team providing onsite IT support for designator business unit and act as a facilitator for project delivery. Should be able to establish a good working relationship with vendors responsible for delivery of services and other peer groups within the same support function.

Coordination with external vendors for local requirements should form part of the skillset as it would require knowledge of local regulations and customs to facilitate delivery of products and services.
Ability to understand, track and report on budgets and expenses

Soft skills:
o Time management
o Effective communication
o People skills / Team management
o Customer service
o Initiative

Technical skills: 
o Service Delivery (ITIL) management
o IT Operations and infrastructure
o Cost management
o Vendor management
o Customer Service
o Project Management
o Change management
o Risk Management
o Business Analysis
o IT Standards, Procedures, and Policies Formulation
o Risk Analysis and Management
o Strategic Planning

Additional info

Ref. MA-309701
For more information please contact:
roshni sanyal
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: All the way.