Customer Program Manager - Ocean - ANY US Location

Maersk
Charlotte, USA
Supply Chain/Logistics Operations
Last application date

Opportunity

Are you looking for an exciting global career at the forefront of world trade with the market leader?

Do you desire to work with top talent in a global team culture with future growth opportunities, in an industry proven to demonstrate significant impact on the world economy?

As the program manager, your mission will be to help develop programs to support our organization’s and our clients’ strategic visions. To be successful, you will be a problem solver, demonstrate a proactive mindset and be able to collaborate with cross-functional teams to optimize customer experience. You will need to come in with creative ideas, seeking innovation and continuous improvement, by asking “how can I improve this?

We offer

We offer you an exciting global career at the forefront of world trade.
Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy…
We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.
When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off – and our parental leave policy is recognized world-wide as one of the best in the industry.
Global scope
Every company, every country wants access to a competitive shipping, logistics and port system – and our people have created one company that offers one, easy-to-use solution to all their shipping needs.
Maersk is unique
Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customers’ global supply chains. We do this through the global scale of Maersk, the world’s largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.
Join us and play an important role on our team lifting global trade every day!
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key responsibilities

•Service delivery & customer satisfaction
-Drive operational excellence across Maersk product teams
-Identify and hold operational leadership accountable to customer program deliverables
-Partner with commercial counterpart for strategic roadmap setting and account growth planning
-Establish and track goals, metrics, and indicators for success for the global program
-Demonstrate adaptability and solution engineering for market fluctuations and other supply chain disruptions
-Network, collaborate, and utilize the global community across all product teams to deliver Maersk’s ‘end to end’ solutions
-Establish and foster data driven relationships with clients, focusing on joint strategic vision and initiatives, ensuring top to top leadership engagement and support and proper escalation matrices in place where needed.
•Product & Profitability
-Collaborate with responsible operational teams on IOPs and identify optimization or efficiency opportunities
-Identify value added solutions for the customer and Maersk
-Represent the account(s) during business implementation and execution, including onboarding of new Maersk product portfolio; collaborating with internal project owners accordingly.
-Continuously seek to improve and optimize automation initiatives, including maintaining and/or enhancing edi customer exchange and ai capabilities.
-Responsible for identifying and reducing program operating cost
•Leadership & Collaboration
-Facilitate monthly and quarterly business reviews with Senior Executive client teams
-Adapt communication style when working with all levels of the organization
-Lead and influence various client teams of the organization across business units
-Participate in workstreams and high impact project opportunities aimed to improve our community’s quality of work experience
-Create lockstep alignment with commercial counterpart on account initiatives, strategy, and deliverables
-Partake in setting team’s objectives and proactively provide recognition and feedback o Participate in Program Management meetings, calls and share best practices.
-Help Maersk become a great place to work.
-Adapt communication style when working with all levels of the organization
-Lead and influence various client teams of the organization across business units
-Participate in workstreams and high impact project opportunities aimed to improve our community’s quality of work experience
-Create lockstep alignment with commercial counterpart on account initiatives, strategy, and deliverables
-Partake in setting team’s objectives and proactively provide recognition and feedback
-Participate in Program Management meetings, calls and share best practices.
-Help Maersk become a great place to work.

We are looking for

•Bachelor Science degree preferably in Business/Logistics/Engineering
•3+ years relevant experience with a proven track record in operational management
•Committed, independent, and self-motivated; has enthusiasm for challenging work
•Passion for driving Operational Excellence in the business
•Ability to work in a matrix organization, build strong relationships, and influence decision making.
•Proven and sustained track record of delivery, with focus on driving results through others
•Experience of working with wide variety of complex operational and commercial challenges
•Being a team player and able to collaborate with local & regional teams
•Knowledge of risk management & Lean tools with the ability to identify activities
You must be authorized to work for any employer in the US. Local candidates only; no relocation assistance is provided.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
Pay Transparency Notice:
https://www.dol.gov/ofccp/PayTransparencyNondiscrimination.html

Additional info

Ref. MA-309548
For more information please contact:
jorge.varela@maersk.com or stephanny.huaman.perez@maersk.com
Logo
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com All the way.